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Desktop Support Specialist at Pennsylvania Medical Society in Harrisburg, Pennsylvania

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Position Title: Desktop Support Specialist

Division: Organizational Performance & Operations

Reports to: Senior Director, Information Technology


Maintain PAMED's computer hardware and software.
Install and repair desktop computers and software.
Assist with PAMED's phone system.
Log and track Help Desk calls through Help Desk software
Work with other IT staff to complete support tickets or projects.
Work with contracted technical support.
Provide basic network administration, maintenance, and support.
Provide outstanding customer service to PAMED employees.
Provide directions (oral and written) to staff on desktop hardware and software. Includes classroom and video training.
Meet with outside vendors.
Acts on the company culture by advocating with a supportive attitude, educating people while respecting them and their ideas, and navigating using active listening skills.