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Senior Payroll Manager at Johnson Controls, Inc

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Westminster, Massachusetts

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

What you will do

At Johnson controls we are growing our North American payroll team to support business growth and the expansion of payroll programs being brought in-house. This is an exciting time for the team as there are numerous moving pieces and growth opportunities (both personal and professional) abound.


Under the general supervision of the Payroll Director – Americas, this position is responsible for leading and management of the US, Puerto Rico and Canada payroll operations.  This includes the preparation, documentation and disbursement of the organization’s payroll; supervising the NAPC (Westminster, MA) -based US Payroll Team; and ensuring payroll is delivered timely, accurately and efficiently each payroll.

How you will do it

  • Manages the NAPC (Westminster, MA) Payroll Team to ensure the timely and accurate preparation and delivery of the organization’s payroll.

  • Ensures appropriate withholding of federal, state, local and provincial income taxes, and works directly with the Payroll Tax Manager regarding any issues or concerns that may arise.

  • Ensures all other voluntary and involuntary deductions are taken and accounted for throughout the payroll life cycle; to include (but not limited to) benefits, 401k, United Way, garnishments, RRSP, etc.

  • Responsible for SOX controls within the NAPC payroll organization and actively participates in audits (internal and external)

  • Responds to and manages all inquiries relating to payroll and payroll systems; acts as the main point of contact for payroll, and interacts seamlessly with key stakeholders and partners.

  • Manages the team of Payroll Specialists through day-to-day activities, while providing guidance on activities and deliverables.

  • Mentors the team while providing growth and learning opportunities

  • Holds periodic 1x1 sessions with direct reports to ensure alignment with leadership expectations and throughout the organization.

  • Coordinates all activities relating to year-end bonus payments, executive comp payouts and other year-end activities impacting employees.

  • Provides customer and stakeholder support for issues that arise and develops a plan for problem resolution along with mitigation of issues on a go-forward basis.

  • Recommends, develops and implements changes to processes, procedures and workflows, leading to greater efficiency and accuracy throughout the payroll operations.

  • Engages in the typical activities and responsibilities of a senior manager, to include planning, evaluating, organizing and integrating, while maintaining a focus on teamwork, communication and the change management process in order to be successful.

  • Management responsibilities include conducting performance evaluations, training and development, salary change recommendations, promotions, disciplinary actions (including terminations), etc.

  • Acts as a liaison between the organization and our 3rd party partners, to ensure all teams are aligned as it relates to payroll processing and related activities.

  • Works closely with the HR Shared Service Center leadership team, as well as Tier 1 and Tier 2 support, to ensure all team members are aligned as it relates to payroll processing activities.

  • Must be a hands-on, working manager, with the ability and willing to “get involved in the details”.

  • Ensure documentation of Payroll Union SOPs (Standard Operating Procedures) is maintained and updated periodically

  • Reviews employee union set up in partnership with HRSSC

  • Subject Matter Expertise for union and prevailing wage processes and services for the US and Canada in support of payroll activity working with our internal and external partners

  • Responsible for recording, monitoring, and resolving inquiry notices from the unions as well as validating of all agency responses

What we look for

  • Degree in business related discipline (Business, Accounting, Finance, HR, etc.), or the equivalent of combination of education and work experience

  • Minimum of 5 years in Payroll, with 2-3 years of supervisory/leadership responsibilities

  • Demonstrated leadership qualities

  • Strong process improvement skills

  • Ability to work in a fast-paced, deadline driven environment, with little supervision

  • Must be a customer-focused, results-driven leader with an emphasis on quality, detail and accuracy

  • Ability to drive results and customer service improvements through KPIs, metrics and benchmarking measurements

  • Ability to influence team members, business partners and key stakeholders without authority.

  • Strong interpersonal and organizational skills

  • Ability to develop and deliver effective training to payroll staff


Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit