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Operations Client Service - Senior Associate at State Street in Boston, Massachusetts

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time





Job Description:

 Operations Client Service, Senior Associate
The Client Service Operations Senior Associate acts as a point of contact for operational activities and client inquiries.  This role monitors and oversees the performance of all business unit Shared Service Teams, Global CoE’s and Off-shore operations as it relates to the overall service delivery for the NACC1 business.

Job Responsibilities include:


  • Deliver highly valued services to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve

  • Display and provide expertise in functional and technical knowledge across multiple disciplines attending training as required

  • Promote and complete all activities in line with internal standards (SOPS, Job Aids etc.)

  • Lead/collaborate with others to drive success of team/department/organization

  • Proactively share and promote new ideas to support process improvements and changes to team processes

  • Respond in a timely manner to internal/external issues and queries

  • Manage own continued professional development and performance

  • Effective messaging & communication

  • Apply the 'risk' escalation chain matching the context/policy e.g. operational issues to managers and suspicious transactions to compliance representatives

  • Perform other duties as required.

Qualifications:


  • Bachelor’s degree with a focus in accounting, finance or related field.

  • At least 2 to 4 years of work experience in accounting, finance, mutual fund operations, loan servicing or related career.

  • Strong computer competence (Microsoft applications: Excel, Word, etc.).

  • Accuracy and detail-orientated.

  • Interpersonal and oral communication skills.

  • Multitasking capability.

  • Ability to work under pressure/deadlines driven environment.