Operations Client Service, Senior Associate The Client Service Operations Senior Associate acts as a point of contact for operational activities and client inquiries. This role monitors and oversees the performance of all business unit Shared Service Teams, Global CoE’s and Off-shore operations as it relates to the overall service delivery for the NACC1 business.
Job Responsibilities include:
Deliver highly valued services to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve
Display and provide expertise in functional and technical knowledge across multiple disciplines attending training as required
Promote and complete all activities in line with internal standards (SOPS, Job Aids etc.)
Lead/collaborate with others to drive success of team/department/organization
Proactively share and promote new ideas to support process improvements and changes to team processes
Respond in a timely manner to internal/external issues and queries
Manage own continued professional development and performance
Effective messaging & communication
Apply the 'risk' escalation chain matching the context/policy e.g. operational issues to managers and suspicious transactions to compliance representatives
Perform other duties as required.
Bachelor’s degree with a focus in accounting, finance or related field.
At least 2 to 4 years of work experience in accounting, finance, mutual fund operations, loan servicing or related career.
Strong computer competence (Microsoft applications: Excel, Word, etc.).
Accuracy and detail-orientated.
Interpersonal and oral communication skills.
Ability to work under pressure/deadlines driven environment.