Service Specialist (Records & Technology) at Epiq Global Business Transformation Solutions, LLC

Posted in Legal Admin 5 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Boise, Idaho

Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

  • Epiq is seeking a candidate for a Records/IT position.

This position provides maintenance of data, records, and files necessary to provide servicing to the assigned client team or department. Additionally, this position provides technical assistance and support related to computer systems hardware, administration and internal support of PCs and laptops, and video-conferencing at client locations. Tasks include end user support (local/remote), analyzing requirements, training, resolving problems, installing hardware or software solutions, level 1 technical support, and management of all aspects of document control and records management throughout the information lifecycle for physical or electronic records. This position requires sound independent judgment, based on best practices and commonly applied standards.

Essential Functions:

  • Setting up and support of video-conferences.

  • Schedule conferencing for the firm using current software.

  • Provide meeting connection information to requestors and participants.

  • Documents and escalates all level 2/3 technical issues to appropriate resource.

  • Assists with software releases and updates.

  • Using technology to create, track, store and destroy records

  • Communication with end-users at all levels of the firm, including firm clientele

  • Database management and maintenance to ensure records are accurately documented and stored.

  • Maintaining security by following procedures and controlling access.

  • Perform photocopying, mail, reception and other duties as assigned.


  • Must have excellent customer relation and communication skills.

  • Excellent organization skills and ability to prioritize workload and handle multiple projects and deadlines in an efficient and effective manner.

  • Ability to work with a variety of computer related equipment, including modem, display, keyboard, mouse/trackball, fax, cartridges and ribbons, magnetic reel tape, display stations and cabling. 

  • Ability to lift 30 lbs on a consistent basis.

  • Ability to routinely stand, bend and stretch.

  • 2 years’ experience in a professional office environment is preferred.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.