At M&T Tech, we're a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We're not your stereotypical suit and tie bankers: we're an innovative team of leading tech experts, pushing boundaries, and taking risks. We're building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow's bank, today.
The Technology Infrastructure Engineering and Operations Team delivers and supports all the foundational technology used across M&T Bank. Supports Two Data Centers, 1 Service Desk, 32,000 End User Computing devices, 14,000 Distributed platforms, 24 Mainframe Regions and process approximately 635,000 automated jobs per month. In addition to that foundational technology level, we also own and deliver End User & Collaboration tools with a focus on Ease of Use for the individual employee. We deliver innovative, and compelling technology solutions to enhance the internal customer experience that enables our business partners to deliver.
Roles & Responsibilities
Drive and participates in strategic design, upgrades and daily support of conferencing/video conferencing systems and initiatives.
Collaborates with fellow team members, internal customers, managers, and vendors to review requirements and arrange/oversee offsite conference venues and support related technology
Monitors industry standard best practices and produces recommendations for consistency across all corporate locations/markets.
Provides design, engineering and support on audio visual projects, including daily support.
Identifies and remediates problems using the ticketing system.
Provide outstanding customer service
Significantly contribute to the effective management of the day-to-day operations according to company procedures
Continually increase audiovisual skills and knowledge
Maintain positive employee/department relations, strong team-player, and communication standards.
Maintaining a high level of professional appearance, demeanor, ethics, and image of self.
Organizational skill - ability to manage multiple projects
Problem analysis - ability to break down problems and find solutions
Other duties and responsibilities as required or assigned
Bachelor's degree in Computer Science or Computer Engineering
Minimum 6 years' professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications
Minimum 5 to 10 years of direct experience with Video Conferencing/AV integration design, engineering, installation and support.
Experience with Cisco endpoint products, to include but not limited to Cisco Video Infrastructure
Experience with Microsoft Teams/Office 365
Experience with Cisco WebEx
Strong working knowledge WebEx and related infrastructure
Experience with design, deployment and ongoing support of the following video components:
Cisco Telepresence Expressway (C) Server and Video Expressway (E) Server
Cisco Telepresence Management Suite (TMS, TMSXE)
Cisco Telepresence Server and Cisco Meeting Server (CMS)
Experience with Smart Board/Collaboration board devices
Cisco WebEx Boards, Microsoft Surface Hub
On premise and cloud registered endpoints
Monitoring and reporting, i.e. Vyopta
Extensive experience in video streaming technologies such as the following:
REV - VBrick
Office 365 - Microsoft Stream and other similar technologies
Video Streaming using Multicast, Unicast, HLS
Video on Demand
Excellent written, verbal, and interpersonal skills
Strong team work/team building skills
Experience leading complex troubleshooting sessions comprised of multiple teams