Early Stage Collections Supervisor at Carrington

Posted in Accounting 1 day ago.

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Location: Westfield, Indiana

Job Description:

Early Stage Collections Supervisor


Job ID: 2020-9091
Type: Regular
# of Openings: 1
Category: Collections
Carrington Mortgage Services, LLC


FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transactions- investments in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington Mortgage is a national and international mid-sized company with over 3000 employees with a multi-billion dollar servicing platform. Our retail offices focus on purchasing businesses within the communities that they serve. Today we are looking to expand further and have multiple sales and management positions available.

Carrington Mortgage Services, LLC - Mortgage Servicing Division (CMS) is a fully-integrated mortgage company with a “high-touch” special servicing platform. Its primary objectives are to enable families to maintain homeownership while maximizing the value of the underlying assets for its investors.

As a result of our continuing growth and success, Carrington Mortgage Services is currenty seeking an Early Stage Collections Supervisor in Westfield, IN.


The Front End Collections Supervisor will oversee a unit within the Loan Servicing Department by effectively monitoring employee’s performance to ensure superior customer service, consistent goal achievement, and adherence to processes/procedure. Collaborates with other departments to identify and implement process improvement strategies. Perform all duties in accordance with company policies and procedures and all state and federal regulations.


  • Supervises the entire operation of a unit within the Loan Servicing Department and ensures that corporate standards are consistently applied throughout unit.
  • Prepares and reviews the unit’s daily productivity report.
  • Assists in answering escalated borrower inquiries and answers complex/general questions from Loan Servicing Specialists.
  • Develops relationships and partners with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.
  • Manages incoming email and other correspondence.
  • Maintains consistent attendance to ensure fulfillment of essential duties and responsibilities.
  • Performs other duties and special projects as assigned.


  • High school diploma or equivalent required.
  • Intermediate MS Office skills required.
  • Some additional college coursework preferred.
  • One (1) to three (3) years’ Call Center Supervisor and Mortgage servicing experience required.
  • Specific mortgage software experience, e.g., FiServ, Ensemble Pro Director, preferred.
  • Ability to work 11am -8pm Monday thru Friday


  • Competitive compensation with incentive bonus plans
  • Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance
  • 10 days of paid vacation in the first year, not including sick time or floating holidays
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal;
  • Customized training programs to help you advance in your career.
  • Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
  • And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation.

EEO/AAP Employer