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Accounts Receivable Manager at Express Messenger Systems, Inc in Chandler, Arizona

Posted in Transportation 30+ days ago.

Type: Full-Time

Job Description:

The primary function of this position is to manage the AR team. This will include training, monitoring each team member’s portfolio of accounts, create and manage with aging reports, minimize bad debt expense, and identify process improvement opportunities.  This position will also oversee all customer payment applications, research payment irregularities, and reconcile customer invoice/credit/payment activity as needed.


  1. Maintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program.

  2. Supervise, train, and develop the collection staff.

  3. Responsible for accuracy and timeliness of daily cash receipts applications including final reporting to Corporate Accounting team. This includes any returned items, subsequent adjustments, and collection.

  4. Coordinate work efforts, make and accept suggestions for process improvements, streamline functions, and keep management informed of any potential workflow problems.

  5. Responsible for creating and implementing strategies to increase the amount of successful collections and outstanding receivables.

  6. Minimize bad debt exposure, maintain aging at an acceptable level. Generate weekly Aging Reports to be used as a collection tool.

  7. Monitor customer account details for non-payments, delayed payments, skipped payments, or other irregularities which directly affect cash flow and company DSO

  8. Determine accounts that should be placed on credit hold for non-payment issues

  9. Assist AR team members to determine when an account qualifies for a payment plan and how to execute it

  10. Manage and oversee document retention

  11. Help with annual audit requests

  12. Perform any other task or assignment as deemed necessary by the organization.

Knowledge, Skills, & Abilities:

This position requires:

  • Excellent oral and written communication skills.

  • The ability to effectively present information and respond to questions.

  • The ability to communicate and interface with many corporate and employee levels.

  • The ability to read and apply common sense understanding to carry out instructions furnished in written or oral form.

  • The ability to deal with payroll related issues and problems.

  • The ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

  • The ability to apply strict confidentiality rules to daily workload.

  • Knowledge and understanding of accounts receivable, payment application, invoicing and credit memos.

Organizational Relationship:

Provide advisement to customers and management regarding collection processes and procedures. Position works closely with the Collection Agents, the Collection and Billing Manager, as well as, the Facility and Regional Managers.


Proficiency in Windows applications: Word and Excel. Must be to operate a personal computer, and other business office machines.

Work Environment:

While performing the duties of this job, the employee will work in an office environment.  The noise level in the work environment is usually moderate.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to stand, walk, sit, use hands to handle or feel, and reach with hands and arms. Some travel is required.

Minimum Requirements:

Must possess a minimum of 5 years of progressive collections, billing, and AR experience, including 5 years of staff management experience; or related schooling or training; or the equivalent combination of both. Bachelor’s degree is required. Incumbent must be of excellent moral character and high ethical standards. It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac’s Acceptable Use policy and to conduct their activities accordingly.   

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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