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Dispatcher at thyssenkrupp Elevator Corp in Frisco, Texas

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Your responsibilities

The first 3 letters in workplace safety are Y-O-U! thyssenkrupp Elevator Americas is currently seeking an experienced Dispatcher in Frisco, TX.   Essential duties and responsibilities:  

  • Receive incoming calls, texts and emails from field mechanics and branch operations management
  • Utilize Servigistics (dispatching / ticket management system) to assign work to the proper mechanic; provide necessary follow up to ensure timely ticket acceptance and closure
  • Utilize GPS to locate nearest mechanic for elevator entrapments
  • Monitor Gantt view of mechanics' ticket volume to make decisions on proper dispatch options
  • Communicates directly with customers to provide status updates as requested
  • Perform all assignment confirmations and follow up responsibilities
  • Provide Subject Matter Expert support on Servigistics application use and issues
  • Assist with system or process testing as needed
  • Provide back-up support as needed to Call Handlers answering customer calls and emails routed to the Dispatch Center
  • Meet or exceed Key Performance Indicator (KPI) targets for this role
  • Perform other job-related duties and projects as required

Your profile

  • High School diploma or equivalent
  • 2+ years of experience dispatching and/or customer service support in a similar trade workforce
  • Proven track record of working successfully in a collaborative team environment
  • Excellent attendance record
  • Excellent communicator with the ability to problem solve, execute quickly, follow up and prioritize workload
  • Display effective interpersonal skills with all levels of employees, as well as the ability to positively and effectively communicate, verbally and in writing
  • Take direction in a positive manner
  • Prioritize multiple and changing responsibilities while being organized and detail oriented, with a proven commitment to customer service
  • Experience with Microsoft Word, Excel and Outlook
  • Type at least 50 words per minute, including numbers proficiency
  • Able to use multiple monitors
  • Utilize multi line phone systems: forward calls, transfer calls, conference calls, etc.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions