This job listing has expired and the position may no longer be open for hire.

ServiceNow HRSD Business Process Consultant (local or remote) at Marsh & McLennan Companies in Atlanta, Georgia

Posted in Other 30+ days ago.

This job brought to you by Careerbuilder

Job Description:

Mercer, Digital Solutions is experiencing incredible growth in our ServiceNow practice, and we are looking for leaders in the ServiceNow space for the following position:

ServiceNow HRSD Business Process Consultant

This position can be based in either Dallas or Houston, Texas, or can be Remote/Virtual.

What can you expect?
  • You will make a lasting impact on a fast-growing organization dedicated to excellence
  • You will develop our team, ensure customer satisfaction, and push our company to implement more effective ways of deploying ServiceNow
  • You'll be working with experienced senior-level colleagues who share your passion for excellence

What's in it for you?

As a part of Mercer, Mercer Digital is bringing the expertise of the world's largest HR consulting company to the digital space.

We offer top-notch benefits:
  • Matching 401k, with a company match of 50% on your 6% contribution; in addition, Mercer provides a 4% fixed contribution on your behalf (whether you contribute or not)
  • Multiple medical, dental, and vision plans with choices to fit all needs and budgets
  • Benefits coverage starting Day 1
  • Generous time-off policy: 4-5 weeks' paid vacation, depending on grade level (determined in the interview process); plus paid holidays, and 10 sick days allotted
  • Monthly technology allowance of $100 (net amount)
  • Quarterly bonus based on utilization (target of 1800 hours)
  • In addition, Mercer has TONS of other benefits including scholarships for dependents, an employee stock purchase plan, deals on auto and pet insurance, discounts on products and services, and more

We will count on you to :
  • Work directly with our HRSD clients in developing implementation strategy and overall design
  • Assist in development of project charter, project plans and enablement of training for the client
  • Understand client HR business processes and employee service needs and work with the client to demonstrate how ServiceNow HRSD will support these processes
  • Conduct discovery/design workshops and serve as the functional lead throughout the lifecycle of engagements
  • Develop and maintain design workbooks, process documentation and ServiceNow Agile stories

What you need to have :
  • 5 - 10 years of HR experience with progressively higher levels of responsibility; ideal candidate would be in a Generalist role with varied industry experience
  • Experience with Human Capital Management (HCM) tools (Workday, SAP SuccessFactors, UltiPro, Oracle)
  • Project-based experience, preferably in HR technology
  • Experience with HR ticketing systems or centralized HR Service Center organizational structure

What makes you stand out :
  • ServiceNow experience/certifications
  • Experience with global/multilingual projects
  • SHRM, SPHR, or other Professional HR certifications

Who We Are :

Mercer, Digital Solutions is the digital consulting arm of Mercer, the world's largest HR consulting firm, and is responsible for helping organizations move into the future of a digital world. We are a certified ServiceNow implementation partner with a focus on how to use ServiceNow as a part of the broader organizational, people, and business strategy of our clients. With over 29,000 existing clients, Mercer is relied on as a leader in this space to drive optimization and efficiency to all of our existing clients as well as our future customers.

About Mercer :

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating more secure and rewarding futures for our clients and their employees - whether we're designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people's current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we've turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today . Visit for more information and follow us on LinkedIn and Twitter @Mercer

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.