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Manager at National Grid in Liverpool, New York

Posted in Other 30+ days ago.

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Job Description:

About us


Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

How will you make an impact?

This individual assumes full responsibility for Distribution Center (DC) and remote storeroom warehousing operations for the upstate NY region. This individual is ultimately responsible for delivering a best in class operational and safety culture, unprecedented service levels to internal National Grid Gas and Electric operations teams. This individual will also be responsible for the financial performance of upstate NY warehousing operations, actively engaging in new business pursuits by providing creative, innovative solutions, pricing and then performance against that pricing via P & L performance, revenue targets and cost controls as well as managing to yearly corporate performance objectives. This individual will continuously review processes, performance measures, technology and staffing to identify efficiency opportunities and operational optimization.

Key Accountabilities

Warehouse Distribution Center and Storeroom Operations and Efficiencies:

  • Establish clear priorities for each facility in support of organizational and strategic objectives and reprioritizing as necessary to meet objectives
  • Establish clear priorities for Quality Program in support of organizational and strategic objectives and reprioritizing as necessary to meet objectives
  • Ensure staffing levels meet optimal production levels and cost savings
  • Ensure fulfillment schedules and customer target dates and schedule deadlines are met
  • Ensure with any startup endeavor that the services proposed are the best blend of efficiency, cost-effectiveness and outstanding service levels
  • Review measures according to established schedules
  • Conduct Monthly reviews with organizational leadership team to ensure performance targets are met

Strategic Planning:

  • Provide analysis of the strengths, weaknesses, opportunities and threats of and to the distribution centers and warehouse operations
  • Establish with organizational leadership the strategic direction for the Upstate NY Distribution and Warehouse Operations.
  • Lead warehouse operations teams to provide strategic plan drafts to the organizational leadership in support of the Organizational Strategic Planning.
  • Provide Quarterly Strategic Plan Implementation Reviews and offer recommendations for change as the year progresses.

Project Management:

  • Manage change endeavors to ensure proper risk assessments are completed, project plans are developed, project prioritization, status and progress reports are being communicated effectively to staff
  • Review project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of resources.
  • Ensures that all project plans are complete in that they have specific goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.

Supervisory/Interpersonal- Experience Required

Employee Management/Development:

  • Keep the pulse on customer satisfaction and assume full responsibility for team performance, employee reviews, team development, coaching and counseling to achieve outstanding performance
  • Motivate and develop a team focused on outstanding customer service
  • Strong representative of the management team and promote a high quality work culture to achieve maximum results
  • Identify issues, resolve issues or at minimum present alternatives for resolution to their management
  • Establish clear priorities for each team member in support of departmental, organizational and strategic objectives and reprioritizing as necessary to meet objectives


  • Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems



  • Minimum of Bachelor’s Degree in Business Management, Logistics and Transportation, Supply Chain Management or similar focus

• Minimum of 10 years of progressive Distribution Center Management Experience
• Experience in the utility industry preferred, ideally with a supply chain focus
• 3PL business experience, with both direct customer and financial (P&L) responsibility
• Proficiency and success in change management
• Strong leadership and communication skills
• Proficient in prioritizing and managing multiple tasks
• Team Leadership and Relationship development
• Strong presentation skills
• Excellent problem resolution skills

More Information

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.