We encourage guests to ‘Discover Great Wines’ in themed tasting flights and by the glass. Small plate pairings, comfortable atmosphere, and an extensively trained staff round out Vino Volo’s award-winning guest experience.
Job Summary: The Associate is responsible for serving customers at the bar, in the lounge or in the retail area of a store. This is a full-time or part-time non-exempt position.
Essential Duties and Responsibilities:
Provide excellent service to customers. Engage customers in a friendly and approachable manner, answer any questions they may have, quickly serve them wine and/or food and tender payment
Actively up-sell customers on bottles of wine
Ensure that all food orders are prepared quickly and properly
Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list along with our pricing guidelines
Ensure that all alcohol beverage control regulations are followed. Help prevent underage and intoxicated persons from being served
Clean, stock and maintain the store
Other duties as needed
Must have early morning and weekend availability
Education and Experience Requirements: A four-year college degree is preferred, and two years of college education is required. Work experience must include one or more years as a server in a well-respected full-service restaurant, wine bar or equivalent position in the hospitality industry.
Knowledge and Skills:
Skilled at and enjoys delivering excellent customer service
Enthusiasm for wines and a desire to learn more about wines
Highly responsible and reliable
Experienced with and proficient at using retail point-of-sale systems
21 years of age or older (must be able to taste and evaluate product)
Ability to communicate in English effectively, both orally and in writing
Able to work overtime or late into the evening in the event of flight delays
Able to carry and balance a tray of full wine glasses
Able to push, pull, lift and/or carry up to 50 pounds