Posted in General Business 30 days ago.
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Join our award-winning Company!
JES Foundation Repair, a Groundworks Company, is the Leader in Foundation Repair, Concrete Lifting, Crawl Space Moisture Control, & Basement Waterproofing. We are locally and nationally recognized for our workmanship and ability to get the job done, and have been named:
Fortune 5000 Fastest Growing Companies
Chamber of Commerce Fantastic 50 fastest growing companies in Virginia, and
Inside Business Roaring Twenty
JES is looking for a full-time(entry level) IT Help Desk Technician to join our incredible team!
The IT Help Desk Technician provides friendly uncompromising support for employees seeking technical assistance over the phone or email.
Duties and responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Ability to stick to strict dead lines
BS/BA in IT, Computer Science or relevant field/ and or equivalent experience
Proven experience as a help desk technician or other customer support roles
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills, high level of proficiency in oral/written English
Customer-oriented with the ability handle high volume requests