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Connected Services Support Specialist at Schneider Electric USA, Inc in Carrollton, Texas

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: .

Great people make Schneider Electric a great company.
What do you get to do in this position?
The US Services organization is in the process of building out our Ecostruxure capabilities and looking for talent with a passion for helping Schneider Electric achieve its broader Digitization aspirations. The Connected Services Hub is one of the pillars of Digital Services execution and a key resource in delivering added value to our customers. It is a highly visible organization at the forefront of Schneider Electric IIoT (Industrial Internet of Things) and Digitization initiatives. We are looking for remote support technicians who can combine their deep technical expertise and passion for customers, with the ability to leverage Ecostruxure Asset Advisor - to improve the performance and reliability of our customers' electrical systems.
Responsibilities of the Remote Support Technician

  • Possess a good understanding of Electrical distribution and critical power and cooling systems with the ability to Perform predictive / condition-based analyses of data generated by EAA Predicative into meaningful insights and actions.

  • Extract and analyzes data, runs analytics (software/expert-based)

  • Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.

  • Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.

  • Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed

  • Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations

  • Interacts with Network of experts for advanced support of data analysis and recommendations to the customer

Job Requirements (Non-Technical / Interpersonal)

Location: US - Carrollton, TX

The Remote Support Technician must have a proven track record of:

  • Providing excellent customer service and must possess a customer focused mindset

  • Effective communication (written/oral/reading/listening), with a command of the English language

  • Ability to keep relevant stakeholders informed and build network of relationships that would aid in business development.

  • Candidate must have the ability to influence and convince.

  • Ability to effectively manage time and remain organized across multiple activities along with an attention to detail

  • Curiosity and interest in new knowledge in various domains

Minimum Knowledge & Skill Expectations

  • Service experience with power/power monitoring equipment and industrial and critical power applications.

  • Knowledge of electrical distribution systems and proficiency with one line diagrams

  • Strong Technical writing and computer knowledge, fluency with Microsoft Office tools.

  • Superior analytical abilities and high degree of proficiency in working with data


  • Two or four year technical degree or relevant experience in the field of electrical systems, engineering, or like discipline

  • Minimum 3 years (5 years preferred) experience with electrical distribution systems

Travel Requirements

  • < 20% as required for training, etc.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.