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Order Entry Team Lead at Parts Town, LLC in Addison, Illinois

Posted in Personal Care/Spa/Beauty 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

See What We’re All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.


Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, eleven years in a row and the Crain’s Fast 50 list seven times.


If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!



  • Parts Town Pride – check out our culture and growth!

  • Quarterly profit sharing bonus

  • Fitness center, game room and on-site food market

  • Team member appreciation events and recognition programs

  • Volunteer opportunities

  • Casual dress code

  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.


The Job at a Glance

As the Order Entry Team Lead (Internally known as Team Lead, Order Entry Enthusiasts), you will be essential to providing the best experiences to Parts Town’s customers. You will focus on providing dedicated support to our customers by entering orders submitted through multiple mediums, taking inbound calls, and assisting with parts identification. You will be responsible for both people and process development to continue to strengthen our customer’s experience.


A Typical Day

  • Provide support to a high volume of customer request via processing orders, email resolution, and part identification request

  • Coach and develop specialists within the Offline team daily, and lead monthly one on ones with each team member

  • Address customer concerns and rectify any errors

  • Evaluate and improve upon existing order entry and parts identification

  • Create team schedules

  • Work closely with our internal ERP EDI team on implementation and team training


To Land This Opportunity

  • You have a passion for making sure the customers have the right parts

  • You go the extra mile and have an extremely high attention to detail

  • You thrive within a team atmosphere while managing people, assignments, and tasks

  • You have fantastic communication skills & you’re proficient in English (verbal and written)

  • You have the ability to multi-task without sacrificing accuracy

  • You display exceptional conflict resolution skills


About Your Future Team

Our Team cannot get enough chocolate! We eat and drink chocolate! We love animals, especially cats and dogs (Whoops! And squirrels, too!) Pet hair on clothes is a fashion statement must! We also erase the worries of our day by basking in the ambiance of essential oils!


Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.