Customer Relation Specialist at Wideopenwest in Charleston, South Carolina

Posted in Other 28 days ago.

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Job Description:

Summary:

WOW! is looking for a Customer Relation Specialist to join our team! We are looking for someone who provides a REAL experience for our customers... that is, reliable, easy, and absolutely loved! This position is responsible for payment and equipment processing and customer service support for installation, service, sales and billing inquiries to customers at the regional walk-in support centers.

Duties & Responsibilities:

Essential duties and responsibilities include the following but are not limited to:
  • Greets customers and handles general billing and service inquiries
  • Stays current with all changes in CSR processing tasks and pricing changes
  • Communicates service offerings to customers and processes new installation orders, upgrades and change of service work orders into the company's billing system.
  • Receives and processes payments and equipment from customers
  • Provides general service support and basic troubleshooting activities and schedules service calls in compliance with company policies.
  • Receives and processes field collections from contractors
  • Makes appropriate payment/equipment adjustments to billing database
  • Balances daily receipts and cash drawer
  • Performs other duties as assigned


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High school diploma or equivalent is required.

Experience/Skills Needed:

  • One year customer service experience preferred
  • Must be able to multitask and prioritize work
  • Must have excellent customer service skills


Computer Skills:

Requires working knowledge of MS Excel, email and Internet; basic knowledge of CSG or similar billing system preferred.

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer