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Service Supervisor at Western Industries- North LLC in Philadelphia, Pennsylvania

Posted in Construction 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Western Pest Services is committed to protecting and preserving the people, property, and public health of our customers, with regard to pest control and prevention. Established in 1928, we have a legacy of excellence and the stability of an industry leader. We are THE trusted pest control provider for many of the Mid-Atlantic’s most beloved businesses, venues, and attractions.

We are seeking outgoing, dynamic people to train, coach and develop into successful Service Supervisors.  In this role, you will oversee a team of service technicians within an assigned branch/territory location.  We are looking for people with good listening and customer service skills to coach, mentor and lead their team to deliver first-class service to safeguard homes, businesses and brands.

Western is seeking a Service Supervisor who will lead a technical route service team within an assigned branch in the Greater Philadelphia area.


Our Service Supervisors exemplify and promote the Western Principles:

Do what you say you are going to do.

Deliver quality work in all areas.

Treat everyone with dignity and respect.


We take pride in what we do. Do you?


The successful Service Supervisors will:

  • Lead and mentor the entire service operation to provide high-quality customer and technical services

  • Provide highly skilled “hands-on" management

  • Train and develop technicians

  • Assist with recruiting, interviewing and selecting service technicians and trainees

  • Conduct in-house and in-field technician training and meetings

  • Monitor scheduling and routing to drive efficiencies and productivity

  • Schedule client services and route service technicians; ensuring that customer expectations are met

  • Guide service technicians in resolving client issues and concerns

  • Interact with both commercial and residential clients 

  • Perform quality site inspections

  • Review and submit all service-related documents and reporting

  • Maintain inventory of equipment and supplies

  • Multi-task within a fast-paced environment

  • Exhibit excellent leadership and communication skills  


Here is what we have to offer:

  • Competitive base compensation with bonus potential (bonus with branch assignment)

  • Comprehensive benefit package

    • Medical, Dental, Vision, 401K, Stock Purchase, Tuition Reimbursement, and MORE!

  • Paid Time Off (Holiday/Vacation/Sick)

  • Company Vehicle, Equipment, Uniforms, Smartphone / PDA

  • Paid Technical Training School/Required State Pesticide Licensing

  • Opportunities for growth, development, and advancement 


Think we might be a match? 


Why Western?

  • Western Pest Services stands on three principles - Do what you say you are going to do, deliver quality work in all areas and treat everyone with dignity and respect.

  • The Pest Management Industry is growing – and is a recession-resistant line of business

  • Western is financially stable and a growing subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA


Find out more about Western and our company culture by checking out our videos:  

Sales Opportunities  Careers In Pest Control or  Careers at Western  & Check out our PodCast!


Eligibility & Requirements:

We require a good driving record and the ability to pass a drug screen.  Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations as well as the ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid).

  • Safely use a ladder within the manufacturer's weight capacity

  • Lift and carry up to 50 lbs.

  • Safely access crawl spaces, attics, confined spaces, rooftops, etc.

  • Ability to work in all types of weather conditions



  • 3 - 5 years: Supervisory or management of direct and indirect reports in a service based industry

  • 1 - 5 years: Pest Control Services

  • 3 - 5 years: Service-related industry experience


  • High School/GED or better

Licenses & Certifications

  • Driver License



  • Dependability

  • Communication

  • Leadership

  • Listening

  • Customer Service

  • Problem solving

  • Scheduling



  • Team Player: Works well as a member of a group

  • Leader: Inspires teammates to follow them

  • Functional Expert: Considered a thought leader on a subject

  • Dedicated: Devoted to a task or purpose with loyalty or integrity


  • Enthusiastic: Shows intense and eager enjoyment and interest

  • Innovative: Consistently introduces new ideas and demonstrates original thinking

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well



  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

  • Self-Starter: Inspired to perform without outside help

  • Job Security: Inspired to perform well by the knowledge that your job is safe

  • Financial: Inspired to perform well by monetary reimbursement

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description