Posted in Education 29 days ago.
This job brought to you by eQuest
This is not a remote position. It is located in our Lehi office and you will work within the Learner Experience department with the CareerStep division.
Have a Direct Impact
As a Coding and Billing Instructor, with the CareerStep division at Carrus, your primary objective is to provide high quality support services to our learners and graduates. You are passionate about helping individuals learn and adopt new concepts. You will assist in the maintenance and enhancement of our curriculum offerings, and identify opportunities to implement improvements in processes. You strive to increase final examination and program success rates by collaborating with various departments within the company to ensure the highest quality content for our innovative programs.
A Day in the Life
Interacts with learners to address concerns, direct to resources and provide education regarding curriculum and procedures via phone, e-mail, community, and chat.
Communicates regularly with learners by scheduling appointments, responding to e-mail, monitoring chat, replying to curriculum and assessment-related issues.
Manages and directs consultation calls and documents interactions in the Salesforce CRM.
Develops and assists the Learning Experience department in writing new curriculum content. Make recommended changes to online content based on feedback from learners and subject matter experts.
Analyzes ongoing and evolving needs of learners to proactively identify skills or knowledge gaps that need to be addressed.
Stay current on annual ICD-10, CPT, and HCPCS updates to guide the Learning Experience department in updating programs; on an ongoing basis, keep the programs otherwise up-to-date and accurate.
Communicates with learners using active listening to discover and resolve underlying concerns.
What you bring
Ownership: You possess a strong commitment to team dynamics, with the ability to contribute and follow expertise while following leadership directives at appropriate times.
Learner Success: you love to build meaningful and trusting relationships with our diverse learner population by delivering personalized, constructive, engaging, motivating and inspirational 1:1 communications
Drive: You have a demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
What you need
Communicate with learners using active listening to discover and resolve underlying concerns.
2 years experience in medical coding/billing
CPC and/or CCA credential
Ability to work and function in a fast-paced environment.
Creative and analytical thinker with strong problem-solving skills.
Computer skills: Fully functional with online communication tools (instant messaging, live chat, forums, emails) and ability to conduct internet research and enter data in related software tools.
Who We Are:
Carrus provides continual healthcare training for learners and employees across the country, helping them to prepare for new careers and see better results in their current positions. And were just as committed to our employees success and experience as we are to our learners.
We Are a well-established company experiencing steady, rapid growth, and we have some exciting projects in the works. This means lots of opportunity for smart, creative, motivated people to a) make a difference and b) make big leaps in their careers.
We value people who work hard and can self-manage. In return, we offer a work environment that's balanced (we work to live, not live to work) and grown up (were anti micromanaging, pro trusting our employees to get the job done).
Insurance: Vision, Medical, Dental
401(k) plan with company match
Company paid life insurance
Employee Assistance Program
For more information about our company and what we do, check out our website at www.carruslearn.com.