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Catering Attendant at Guest Services in Lakeland, Florida

Posted in Other 30+ days ago.

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Job Description:

JOB SUMMARY

The Catering Attendant sets up, breaks down and cleans up catered events. The Catering Attendant must be able to provide ongoing cleaning and service to clientele.

ESSENTIAL FUNCTIONS
  • Greet customers in a polite, positive manner. Anticipate customers' needs and respond promptly.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned area or catered event.
  • Set up, monitor, refresh, and break-down catered event according to group requirements and management direction.
  • Restock items for next service. Properly store all reusable items.
  • Resolve customer issues, ensuring customer satisfaction. Alert management when needed.
  • Maintain awareness of safety issues, and report them immediately to your manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
  • Partial High School education; High School Diploma/G.E.D. equivalent preferred.
  • Strong sanitation habits.
  • Strong customer service abilities; actively looks for ways to assist customers and coworkers.
  • Ability to recognize when a problem has occurred and communicate it to management.
PHYSICAL AND MENTAL REQUIREMENTS
  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day.
  • Climbing steps regularly.
  • Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
  • Physical presence at the job site is essential to perform job duties.
EQUIPMENT USED
  • Coffee equipment- grinders, brewers, etc.
  • Commercial kitchen equipment.