Posted in Admin - Clerical 30+ days ago.
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Primary purpose of the Member Solutions Charged-Off Share Recovery Specialist is to collect on charged off shares and educate members on importance of maintaining positive share balances in order to minimize Ent’s exposure to risk and loss and ensure maximum return to its members by following proper policy and procedures and the following areas:
This position is responsible for making timely collections calls in a professional and non-aggressive manner to seek a charge off share and delinquent loan resolution.
Essential Job Duties and Responsibilities:
Collect on Charged off shares (to include, savings, checking, money market ,etc.) accounts, i.e. ATM, charge back items, teller errors, NSFs and process all return items by working through the Akcelerant collection queue based on Target Performance numbers using pre-approved and legal collection techniques adhering to State and Federal laws to include CFPB and Gramm, Leach Bliley privacy laws.
Call on charged off shares that appear to be collectable. If evidence of non-collectability, refer to agency timely.
Cover for the Bankruptcy Specialist to establish work priorities in their absence.
Other duties as assigned: Cross trained to answer questions from other areas in the department that might get routed on the queue line.
Minimum formal education required for this position:
High School Diploma or equivalent
Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of “Knowledge Consistent with a Bachelor’s Degree in Accounting and 2+ years’ of accounting experience” could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master’s Degree in Accounting and 0 years of work experience.
Minimum work experience:
2+ years’ customer service experience
1+ years’ consultative financial services collections experience
(Preferred) 1+ year knowledge of Bankruptcy Laws
Technical or specialized knowledge/skills:
Environmental, physical and psychological requirements: