Learning Manager, Technology & Analytics at Federal Reserve Bank (FRB) in Minneapolis, Minnesota

Posted in General Business 23 days ago.

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Type: Full-Time

Job Description:

Do you enjoy leading people, managing projects and partnering with customers to meet their business needs through technology? If so, the Federal Reserve has an exciting opportunity in the Minneapolis-based Learning Management Support Office (LMSO). The LMSO is a highly visible business area that supports all twelve Federal Reserve Banks and the Board of Governors. This position will lead a team that provides high quality service and support to the people who manage, coordinate and administer learning programs.

Key responsibilities include:

  • Leading, managing and developing a team of business analysts.

  • Consulting with customers on their business needs and providing options for using learning management technology to meet those needs.

  • Coaching staff on proactive consulting with customers to help them fully leverage available system functionality.

  • Leading complex projects involving multiple stakeholders across departments, vendors, districts, business lines, and technology functions.

  • Developing deep expertise in the department's portfolio of applications.

  • Working collaboratively with department leadership to optimize resources, prioritize work assignments, manage risk, meet customer business needs and develop staff.

  • Crafting communications and communication plans that achieve the intended objectives for each audience.

  • Keeping current with the evolution of the Learning industry and leading projects that stay ahead of customer needs.

  • Using analytics capabilities to create reports that meet customer needs.