Provide direct end-user technical support to users in the College of Science. Install, configure, and maintain system configurations including hardware, software and network connectivity including wireless.
Troubleshoot and resolve desktop hardware and software issues. Perform testing on new operating systems, software versions and assess the impact of new software and hardware capabilities. Provide day-to-day technical support for users of department workstations (Windows, Mac or UNIX). Determine software compatibility, equipment needs, required networking file storage needs, etc. Install, troubleshoot and resolve hardware and software issues for new and existing workstations, server connections for the workstations, printers, and peripherals. Serve as a technology support staff team member providing platform independent technical assistance.
Associate's degree in Information Technology, Computer Science, Electrical Engineering Technology, CPT, MIS or related fields
Six months of desktop support and/or system administration experience
In lieu of degree, consideration will be given to an equivalent combination of education and experience
Experience installing and maintaining hardware, software, and peripheral components of PC (Windows/Unix) and Macintosh based workstations including operating system, hardware drivers, common office automation software
Knowledge of personal computer, network, server and office productivity technologies
Expansive knowledge of one of the following operating systems (UNIX, Apple, and or Microsoft Windows), as well as PC hardware networking
Must be capable of providing quality end-user support and training with patience and consideration of others
Ability to plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
Ability to complete projects within deadlines
Clear and effective verbal and written communications skills
Good interpersonal skills
Demonstrated ability to troubleshoot hardware and software problems on desktops
Knowledge of computer networking concepts including IP networking and firewalls
Experience supporting Linux/Unix systems, SCCM management and package deployment as well as Windows and/or Linux Server experience
Basic understanding of Microsoft Active Directory management including group policy
Knowledge of workstation/user administration within a LAN environment
Knowledge of web design and maintenance
Ability to create and submit packages via SCCM
Knowledge of multiple operating systems
Purdue will not sponsor employment authorization for this position.
A background check will be required for employment in this position.
This was formerly classified as an operational/technical position; an internal lateral transfer will retain same benefit standing.
FLSA: Non-Exempt (Eligible For Overtime)
Retirement Eligibility: Defined Contribution Waiting Period Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.