CRM Business Analyst at PPG Industries in Cranberry Township, Pennsylvania

Posted in General Business 20 days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

PPG Architectural Coatings USCA is implementing a new, customer relationship manager (CRM) based on the SAP C/4HANA platform. At the initial phases of implementation, a significant amount of development and training will be required. As the CRM is developed with the addition of greater functionality, such as service and marketing, a dedicated analyst will be required to manage functional and technical support of the CRM. Analysis of data will be required to optimize the use of the CRM system. All of these activities will help to improve PPG's service to customers, and will help to protect our base and grow sales.

This position provides the functional and technical support to the users of the CRM solutions, which will eventually include account and opportunity management, sales process, pipeline conversion, customer feedback, pre-call planning, and data gathering.

Other aspects of the position:


  • Support training during implementation phase.


  • Perform A-B testing to track outcomes against actions.

  • Performs sales analyses.

  • Develop reports for sales and management.


  • Provide training as new modules are added.

  • Enable regional 'train the trainer' capability.

  • Provides support to system users.


  • Maintain and govern standards.

  • Manage SOPs and other user documentation.

  • Establishes expectations for system users.

  • Reviews metadata and enforces correct protocols.

Data Access:
  • Controls access to the system.


  • Amalgamates requests for improvements and enhancements of functionality.

  • Participates in any improvement projects requested by the organization.

  • Performs beta testing of new applications prior to rollout.

Quality Assurance:

  • Develops and executes test plans to ensure solution compliance with system specifications.

  • Reports defects and verifies fixes on the implemented solutions.

Minimum Qualifications:

  • Bachelor's Degree

  • Previous CRM experience in regards to analytics, training, or implementation.

  • 3 years of data analysis experience.

  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position.

Preferred Skills:

  • Technical support experience desired.

  • Strong communication skills - written, oral, public speaking.

  • Team worker

  • Project management skills

  • Cross-functional management skills

PPG: We protect and beautify the world.

At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers' biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit and follow @ PPG on Twitter.

Why join us:

With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.

  • Your personal strengths will empower you to succeed and make an impact from day one.

  • You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.

  • Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.

  • Your contributions will not only meet the challenges of our global customers, but help them propel their industries forward.

  • You will be welcomed into a culture where everyone's ideas and contributions are valued and encouraged.

Just like you, we are driven to make a difference in our world.

PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.

PPG offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG's affirmative action plan by emailing .

To read more about Equal Employment Opportunity please see attached links: