Operations Analyst at John Hancock in Boston, Massachusetts

Posted in General Business 24 days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Global Implementation Teams mission is to make decisions easier and lives better for our customers and stakeholders during times of change.  To manage the vast number of accountabilities behind this mission it is essential to engage stakeholders to utilize a central, digital workflow and data management application integrated into the larger enterprise architecture and work to continuously improve this application bearing in mind strategic design principles while expanding its scope.


  • Provide technical support and implement workflow efficiencies to continually improve service quality and efficiency of operational business processes 

  • Provide triage support and system process guidance to team members

  • Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions

  • Conduct interviews with business and technical experts to identify and communicate issues

  • Assist with development of user test plans and testing to validate system enhancements

  • Develop new procedure documentation in support of new process, products or system enhancements

  • Assist in discussing proposed system enhancements and modifications with IS staff and Operations

  • Provide post implementation support for all approved deliverables.

  • Conduct the trainer sessions


  • Bachelors degree preferred

  • 1-2 years of business experience

  • Good understanding of department processes with strong technical product or processing system knowledge

  • Knowledge and understanding of project management methodology and workflow design

  • Ability to convey information clearly and effectively through both verbal and written communication.

  • Good organization, communication and interpersonal skills

  • Flexible and adaptable when dealing with change.

  • Good problem-solving skills and analytical ability.

  • Work well in independent or team basis as situation dictates

  • Effective presentation skills.


If you are ready to unleash your potential its time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of September 30, 2019, we had over $1.2 trillion (US$881 billion) in assets under management and administration, and in the previous 12 months we made $29.8 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer.   We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.  We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.