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CNC Service Technical Phone Support at MORRIS GROUP INC. in Windsor, Connecticut

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

The Robert E. Morris Company, a regional distributor of CNC machine tools, tooling and accessories, and related engineering and support services, is seeking CNC Technical Phone Support for CNC Machine Tools in the Windsor, CT office. The Robert E. Morris Company is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.

Job Responsibilities

CNC Service Technical Phone Support will be responsible for providing telephone support to distributor service departments and customers. This person will advise and coach field service technicians and other supporting services and departments. Other duties include, but are not limited to:

  • Assisting the Parts Departments with warranty questions and issues
  • Utilizing machine tool manuals, technical documents, internal and vendor resources to research machine issues
  • Ensuring customer commitments are executed and planned to ensure complete customer satisfaction
  • Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company

Job Qualifications/Competencies

  • 8-10 years' experience in servicing mechanical/electrical CNC machine tools; Okuma OSP control and Fanuc control experience is beneficial
  • Working knowledge of Microsoft Suite and other business programs as necessary
  • Excellent technical, communication, and presentation skills, along with demonstrated analytical and problem solving abilities
  • Strong customer service background to assist with all customer requests
  • Overall positive attitude that reflects The Robert E. Morris Company values


The Robert E. Morris Company offers competitive salary, comprehensive benefits packages, and tuition reimbursement.

Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.