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Smart Security-Field Service Technician at Vector Security, Inc. in Jacksonville, Florida

Posted in Other 30+ days ago.

Type: Full-Time

Job Description:

As a Field Technician primarily focused on servicing basic wired and wireless systems as well as some hybrid systems.  You'll work with our outside sales team to ensure our customer receives the highest level of professional care from start to finish. The successful candidate will have an immediate and distinct impact on the experience of Vector customers and therefore a strong record of customer obsession, high judgment, and delivery of results are key requirements for the role. Additionally, the successful candidate must have a curious mind and a desire to learn new technology as the role will support a variety of smart security products.

Core Job Duties:

  • Travel to customers sites to install or help troubleshoot technology products

  • Identify opportunities to delight customers during the visit by going above and beyond the initial customer request

  • Advise customers on products that meet their needs

  • Maintain a positive and professional demeanor, always portraying the company in a positive light

  • Share customer feedback and insights with fellow field technicians and other Vector teams

  • Flexibility with full-time schedule, including weekends/evenings

Required Qualifications:

  • High school diploma or equivalency

  • Valid drivers license

  • Minimum of 2 years of experience installing wired and/or wireless security systems

  • Level l NICET Fire Alarm System Certification (preferred, not required)

Our goal is to give each customer a personalized experience tailored to their specific needs and you'll play an important part in that experience. Career progression is important to us at Vector, so expect to be challenged to learn new things on a daily basis.

Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:

  • Medical, dental, and vision coverage

  • Company paid life and AD&D insurance

  • Company paid short- and long-term disability

  • Voluntary benefit products

  • 401k retirement savings plan after just 60 days

  • Paid time off for vacation, sick and floating holidays

  • Tuition reimbursement

  • Employee Assistance Program (EAP)

  • Vehicle will be provided

Why Join Us?

Two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Top 5 largest security company. Sure, we’ve got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you.

And when we find good people, we hold on to them…through career advancement opportunities, internal promotion, continuing education, and performance incentives.

So whether you’re a proven leader in your discipline or looking for new challenges, Vector Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Because we are. Come join us and find out for yourself!

Vector Security, Inc. is an Equal Opportunity Employer

Vector Security is a Drug-Free Workplace



  • 1 - 2 years: Field Installation Experience



  • High School or better

Licenses & Certifications


  • NTS



  • Troubleshooting

  • Maintains high level of professionalism

  • Ladders / working with ladders

  • Hand tools / working with hand tools

  • Drills / working with drills

  • Communication



  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well



  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description