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Account Representative at West Corporation in Wausau, Wisconsin

Posted in Other 30+ days ago.

Job Description:

We're a global leader in inside sales and account management, is thrilled to announce openings in our Wausau office! Salelytics is looking for Sales Associates/Account Representatives.
Sales Associates/Account Representatives will be responsible for:
  • Connecting with existing and potential customers while working on projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales
  • Processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations
  • Call processing includes presenting offers, overcoming caller objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues and providing customer service
  • Depending on client requirements, either present offers by reading scripted sales presentations verbatim or paraphrasing and customizing the presentations based off of product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offer
  • Maintaining established quality and completed calls per hour goals while supporting Salelytics goals and objectives
  • Maintaining excellent product knowledge regarding product offers, pricing and upsells

Minimum Qualifications

  • Must be 18 years of age or older
  • High school diploma or GED
  • 1 year of professional customer service or inside sales experience
  • Ability to communicate clearly
  • Basic knowledge of Microsoft Word, Excel, and PowerPoint is preferred
At Salelytics, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

Equal Opportunity Employer/Veterans/Disabled