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Brand Standards Specialist at California Pizza Kitchen Inc in Playa Vista, California

Posted in Accounting 30+ days ago.

This job brought to you by eQuest

Type: Full-Time





Job Description:

Brand Standards Specialist

Summary of Position

The Brand Standards Specialist is responsible for supporting the Operations Platforms with day to day oversight and management of Service Channel, Yumpingo and Zendesk application dashboards as well as the tracking and reporting to Senior Management on KPI’s, budgets and performance. Additional responsibilities will include OPS program development, training and deployment. Available to train and support of field teams and new employees as needed.

Overall Responsibilities and Duties


  • Develop and maintain strong field relationships.

  • Develop and maintain strong vendor relationships.

  • Responsible for tracking and analyzing important reports and variances and identify areas in which positive changes can be made.

  • Assist in the development, training and deployment of OPS Services initiatives

Yumpingo


  • Monitor daily all Yumpingo hospitality, speed, and food results and escalate to appropriate department or operator when necessary.

  • Create weekly reporting for store, region and brand results based on Yumpingo results.

  • Help create Yumpingo goals and standards of performance.

  • Have quarterly follow up with Yumpingo team to ensure we are performing up to expectations and also have the most up to date Yumpingo metrics and technology.

  • Continuously develop new and rich reporting using Yumpingo data.

  • Create training and assist in training regarding understanding all Yumpingo data and how to use what will be most impactful for the operation.

  • Directly follow up with restaurants and Regional Partners on real time guest feedback.

Zendesk


  • Create new tickets in ZenDesk for all Ecolab, Health Department, and Sanitation Audit scores that do not meet company standards

  • Follow up on all outstanding tickets in ZenDesk from Ecolab, Health Department, and Sanitation Audits

  • Monitor and escalate all priority Ecolab, Health Department, and Sanitation Audit reports to the appropriate people (Director of Culinary Ops, Director of Facilities, and Regional Partner)

  • Manage all Zendesk processes, contact information, and email templates. Update as needed.

  • Work to maximize the capabilities of ZenDesk for faster and more efficient follow up.

Qualifications

Education, Training, and Work Experience

  • Bachelor Degree or equivalent.

  • Project Management experience.

  • 5-7 years industry related experience.

  • Advanced knowledge of Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Adobe Acrobat.

  • Advance working knowledge of Power BI for reporting purposes.

Knowledge, Skills and Abilities

  • Strong discipline in time management and organizational skills

  • Strong quantitative and analytical skills

  • Data entry and processing skills

  • Ability to multi-task and work on multiple projects

  • Ability to adapt to a fast paced environment

  • Collaborative worker and teambuilding ability

  • Excellent verbal and written communication skills

  • Great attitude and willingness to learn

While performing the duties of this job the employee is frequently exposed to computer terminals. The noise level and temperature is moderate. The employee has the ability to sit, stand and/or walk for up to 10 hours a day. The employee is occasionally required to stoop, bend or kneel, lift up to 40 lbs. and perform other diverse physical tasks as needed. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.NOTE: CPK reserves the right to revise or change the position plan as the need arises. This position plan is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.CPK will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other state, federal or local law.