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Technical Account Manager - Remote, Northeast at Tanium in Emeryville, California

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time





Job Description:

The Basics:

At Tanium, our Technical Account Managers (TAMs) serve as the linchpin of every customer engagement. Working closely with our customers to demo, deploy, operationalize, and extend the Tanium platform, our TAMs excel at solving problems and building new technology. As a TAM, you will be faced with an endless series of hard problems to tackle as our customers improve enterprise operations and security with Tanium. Because the TAM position encompasses many responsibilities and opportunities, we are looking for versatile candidates with experience in each of the below areas.

What you’ll do:


  • Work closely with our customers to:

    • Demo, deploy, operationalize, and extend the Tanium Platform
    • Solve problems and build new technology (R&D)
    • Consistently address our customers’ needs through astute verbal and written communication skills
    • Excel in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates
    • Think critically, spanning the sales process through customer support, troubleshooting, and developing new capabilities on the Tanium platform
    • Work closely with CSMs on improving Tanium operational status within key accounts

  • Expected to travel up to 25% of the time on average (can vary by region)

We’re looking for someone with:

  • Education

    • BS degrees in computer science, MIS, or equivalent experience required

  • Experience

    • 3+ years experience in technical positions required
    • 2+ years of experience in customer-facing or customer support positions
    • 4+ years’ of operational experience in endpoint operations or security
    • Hands-on Tanium experience a major plus
    • Experience taking ownership of complex projects and producing successful outcomes
    • Demonstrated aptitude in one or more programming languages
    • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:

      • Endpoint Security
      • Endpoint Support/Troubleshooting
      • Incident response
      • Systems Management
      • Systems Administration
      • Software Engineering
      • Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)

    • Demonstrated critical thinking skills
    • Naturally team-oriented with a mission first attitude


About Tanium:

At Tanium, we offer a proven platform for endpoint visibility and control that transforms how the world's largest and most sophisticated organizations manage and secure their computing devices with unparalleled speed and agility. There’s a reason why more than half of the Fortune 100, top retailers and financial institutions, and four branches of the US Armed Forces rely on Tanium.

Our unstoppable spirit, drive to do the right thing and win as a team attitude has earned us the rank of 7th on the Forbes list of “Top 100 Private Companies in Cloud Computing” for 2019 and 10th on FORTUNE’s list of the “100 Best Medium Workplaces.”

At Tanium, we take care of our employees and their communities with things like 5 days of Volunteer Time Off.