Under immediate direction, register, interview, screen and select potential donors. Perform sample, whole blood, therapeutic, research, and apheresis phlebotomy procedures. Provide donor care and conduct equipment quality control while delivering excellent customer service and adhering to company standards.
DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures quality customer service to all customers.
Maintains good attendance and punctuality per the absence policy.
Greets, registers, screens and performs vital signs on prospective donors/patients.
Performs all aspects of phlebotomy (whole blood and sample collection) procedures.
Performs all aspects of donor apheresis collections.
Recognizes and implements appropriate intervention for donor/patient reactions.
Performs quality control on equipment and initiates corrective action as necessary.
Ensures proper handling of blood products for storage and transport.
Through organization’s customer care goals, promote donor retention.
Record documentation on blood donation records and other forms.
Performs all other duties, at the discretion of management, as assigned.
Knowledge/ Education High School Diploma or GED required.
Licenses/ Certifications None.
Experience Previous work experience with phlebotomy preferred. Previous experience with customer service preferred. Donor and/or Dialysis technician experience preferred.
Skills/ Abilities Must possess the skills and abilities to successfully perform all assigned duties and responsibilities. Must be able to maintain confidentiality. Attention to detail. Strong organizational skills. Strong oral and written communication skills. Demonstrate proficient computer skills. Ability to navigate electronic devices/equipment. Ability to handle conflict and mitigate problems. Interpersonal skills to interact effectively with internal and external customers. Must be able to achieve and maintain current Cardiopulmonary Resuscitation certification. Must be able to perform donor care and intervention . Ability to read, write and speak fluent English. Ability to lift 50 pounds repeatedly. Must be able to enter data into the computer . Ability to see the full color spectrum preferred.
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to firstname.lastname@example.org or call 1-844-220-2612 to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.
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All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.
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All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company’s established guidelines.