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Software Support Specialist at Fusion Web Clinic in Greenville, South Carolina

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time





Job Description:

Responsibilities:


  • Answer incoming phone calls and make outbound phone calls

  • Work in a ticket queue to respond to customers by email

  • Meet and maintain weekly productivity goals

  • Maintain an expected satisfaction rating from customers

  • Follow existing processes to document and report issues/feedback to the Product Team

  • Identify areas to enhance existing processes and workflows

  • Serve as a liaison and advocate for our customers to the rest of the Fusion team

  • Work with the team to ensure all necessary phone and ticket coverage

  • Create an environment where customers feel cared for and respected

Required Technical Skills:


  • Excellence in written and verbal communication

  • Experience in a customer support role

  • Experience with helpdesk tools

  • Technology troubleshooting experience

  • Experience in all Microsoft Office tools

You May Be a Great Fit If You:


  • Have an investigator mindset and are relentless in finding an answer when presented with a question

  • Believe customer service means that you not only answer the question at hand but use it as an opportunity to anticipate and resolve future needs

  • Are an expert listener

  • Find happiness following processes and doing methodical work

  • Have an eagerness to learn and want to grow your knowledge and expertise

  • Like to build relationships and find team work satisfying and fun

Behaviors


Preferred


  • Functional Expert: Considered a thought leader on a subject

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations


Preferred


  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

  • Goal Completion: Inspired to perform well by the completion of tasks

See job description