Posted in General Business 30+ days ago.
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The Member Service Representative is the face of Seaside and impacts the member service experience by how inquiries and issues are handled over the phone, via the internet or written correspondences. The MSR strives to provide a positive member experience at all times.
of two years experience in a transaction based environment such as a call center or similar environment.
Experience in a managed healthcare environment, preferred
Excellent communication skills, including the ability to write and articulate in a clear concise and persuasive manner to effectively present ideas and solutions with ease.
Demonstrates ability to be empathetic and compassionate.
Basic computer skills, including general knowledge of MS word and excel applications, type minimum of 45 WPM.
Bi-lingual (Spanish/English) preferred.