As a Systems Specialist for Professional Services you will be responsible for the integration of our Managed and Integrated Service solutions with Diebold Nixdorf Applications as well as providing a common base image for use by Diebold Nixdorf North America Service Organization.
This includes, integrating, packaging, testing, documenting, implementing and supporting our software deliverables. You will work in partnership with customers while collaborating with service, software development, sales and support personnel and various business units throughout Diebold Nixdorf.
Our Professional Services organization was developed in direct response to our customers’ business needs, enabling us to provide turn-key support where and when our customers need it. Integrated Services provide outsourcing solutions integrating cross-disciplinary functions into comprehensive customer solutions that include both hardware and software capabilities. Managed Services bring all Diebold Nixdorf resources to any project, large or small, providing ATM software customization and installation, software product integration, system/ platform integration, pre-load, systems implementation, and project management.
Developing and supporting Base Images to be utilized by the Diebold Nixdorf North America Service Organization
Creating software packages for consistent installation with efforts to reduce installation time
Provide and discuss technical information relevant to technical issues
Maintaining of a software repository as it relates to the Release Management
Provide direction and support to Project Management teams as they prepare for customer implementations
Provide technical troubleshooting and escalation to resolve customer or systems product issues
Interface with Product Management, Service Operations, and Field Service teams to integrate new service offerings
Participate in establishment of operations standards and procedures
Provide support and guidance to sales team to ensure technical accuracy, software capability and adherence to established professional service and software standards
Responsible for all activities relating to a Diebold Nixdorf's systems implementations, customization and upgrades as defined by the Release Management policy
Advise Product Management of defects and provide customer input on suggested improvements
BS in Computer Science, or related areas, or equivalent education and/or experience
1-3 years of professional service and technical systems deployments
The ideal candidate is someone with several years’ experience creating custom scripts for packaging software for installation and remote deployment
Must have strong troubleshooting, networking, systems integration or data security skills
Software system component integration
Computer system hardware and architecture
Scripting experience with VB, Perl, and Batch scripting; JAVA is a plus
Reading event Logs
ATM knowledge and field service experience a plus
Detail oriented, strong analytical and problem solving skills
Strong verbal and written communication skills
Strong interpersonal and motivation skills with the ability to work in team
Other duties or assignments as required
Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.