Reports to the Practice Manager of the respective site within MMG. In collaboration with the Practice Manager, is responsible for the effective coordination of all daily operational support functions of the assigned facility and performs duties necessary to maintain a smooth functioning and efficient physician office. Responds to daily operational issues when the Practice Manager is absent or unavailable.
MISSION & VISION
Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community's provider of outstanding quality, superior value and comprehensive health care services.
Vision: To be recognized as a model for the delivery of health and wellness by achieving the Top 10% in clinical quality, Top 10% in patient satisfaction and top tier in value per patient in the United States.
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's or Bachelor's degree in Nursing; advanced clinical or business education is preferred. A minimum of three years of related healthcare experience, or educational equivalency, where proficiency with coding systems - - such as ICD-9-CD, CPT-4 (HCPCS) - - was attained, is required. A current license to practice as a Registered Nurse in Indiana is required.
Knowledge & Skills
Requires a working knowledge of general medical office methods, practices and procedures and medical record file systems.
Requires a working knowledge of third-party reimbursement procedures and requirements, including Medicare/Medicaid and commercial insurance carriers.
Requires a working knowledge of medical terminology, anatomy and physiology and the ability to utilize established and specialized technical coding processes.
Demonstrates proficiency in computer skills (i.e., data entry, word processing and spreadsheets) and familiarity with EHR.
Demonstrates the strong leadership skills necessary to gain the cooperation and support from the staff and Physicians.
Requires the organization and analytical skills necessary to analyze situations/problems and provide timely resolution and work effectively with day-to-day problems.
Demonstrates the interpersonal and communication skills (both verbal and written) necessary to deal effectively with a diverse group of people and provide clear and effective explanations.
Demonstrates a strong interest in the ongoing development of one's leadership skills and also the desire to participate in management development activities.
Works in a medical office environment.
Requires the physical ability and stamina to perform the essential functions of the position.
ESSENTIAL JOB DUTIES The below statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel occupying this position.
Assists in the overall operational staffing support functions of the assigned facility by:
Maintaining overall responsibility for scheduling of the staff in order to provide adequate coverage for the nursing, radiology and laboratory areas.
Supervising the nursing care area, lab area and radiology department; also coordinating patient care and supervising and instructing all staff.
Participating in the compilation of information for employee performance appraisals; also assisting with employee relations matters, such as corrective actions and disciplinary actions.
Assisting the Practice Manager with interviewing prospective new employees; also providing a comprehensive orientation for new employees.
In collaboration with the Practice Manager, developing training and education for the staff; also utilizing other sources.
Maintaining smooth daily operations in the nursing care unit, lab area and radiology department; also maintaining excellent public relations.
Conducting regular unit meetings to keep employees informed of directives, policies and procedures.
Hiring/selection and (if necessary) termination of employees, under the supervision of the Practice Manager. Also evaluating the performance of the staff (being directly supervised) and recommending, preparing and administering disciplinary actions as needed.
Assists with maintaining a smooth-functioning and efficient physician office by:
Assisting with the development of fee schedules.
Participating in the budget process with the Practice Manager; also assisting with the effective management/control of expenses.
Assisting with decisions on selecting vendors and purchasing supplies/equipment.
Reviewing charge posting and coding for accuracy.
Ensuring that the practice is accurately capturing all necessary patient data and other information to properly bill and collect practice fees.
Supervising the daily deposits in order to ensure accuracy and timeliness.
Working closely with the Practice Manager on the accounts payable processes.
Handling all mail and correspondence.
Assisting with the identification of maintenance and repair matters (i.e., pertaining to the building and grounds).
Assisting in monitoring the telephone system.
Ordering, tracking and maintaining an inventory of supplies.
Providing the seamless operation of the physician office in order to promote ongoing effective customer service by:
Collaborating with the Director/Practice Manager on marketing and advertisements for the site.
Responding immediately to patient concerns and/or complaints; also ensuring that patients are treated in a friendly and highly-effective manner.
Performing follow-up and ensuring the timely resolution of customer service matters, while seeking assistance from the Director/Practice Manager as necessary.
Keeping the Director/Practice Manager apprized of all issues which have the potential for a disruption of service.
Working collaboratively with the Director/Practice Manager to address Physician issues.
Serving as the communication resource, especially in the absence of the Director/Practice Manager (conveying information which comes from MMG's main office and general operations-related information, etc.).
Plays a key role in the development and maintenance of the physician office's information systems by:
Making changes in the Physician appointment scheduling template as necessary.
Assisting in the development of plans for hardware and software needs.
Facilitating the timely implementation of information system changes.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
Apprizing the Practice Manager, in a timely manner, of unusual situations requiring additional assistance or support.
Participating in continuous quality improvement by identifying areas of opportunity and initiating the necessary actions.
Maintaining records, reports and files as required by established policies and procedures.
Completing other job-related duties as directed.
STANDARDS OF BEHAVIOR
Takes proactive steps to ensure customer's needs are met
Places courtesy and service above routine and goes beyond customer expectations
Keeps patient/work environment neat and clean
Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible
Keeps others well informed
Develops and maintains positive working relationships
Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence
Demonstrates integrity and strong business ethics
Utilizes time and resources in a prudent manner
Strives to continually improve department processes and services
Projects professional image through enthusiasm towards work, behavior and appearance
Demonstrates Beacon values verbally and through actions
Demonstrates self-awareness and sensitivity to the perceptions of others
Listens carefully to input and concerns and takes appropriate action
Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions
Maintains confidentiality at all times
Fosters a sense of trust and collaboration among associates
Verbal and written communications are clear and effective
Responds to change in a positive manner
Associate complies with the following organizational requirements:
Attends and participates in department meetings.
Completes mandatory education, annual competencies and department specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work mandatory overtime in addition to working additional or other shifts and schedules when required.