Posted in General Business 30+ days ago.
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Why Mayo Clinic
Can be seated at either the Eau Claire or Lacrosse, WI sites.
This role reports up through the Revenue Cycle Patient Access team. The Lead FCCCR reports to the Patient Access Supervisor, and interacts with and responds to requests from patients, providers, insurance companies, OAM scheduling staff, the prior authorization team and others as needed.
This role will provide management of daily assignments, ongoing support to staff in answering questions, training, and assistance with escalation phone calls if necessary.
Minimum Education: High School Diploma or GED required
Minimum Experience: 3+ years of relevant experience required
Additional Requirements include:
Ability to read and communicate effectively
Basic computer/keyboarding skills, intermediate mathematic competency
Good written and verbal communication skills
Knowledge of proper phone etiquette and phone handling skills
Position requires good verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, and attention to detail. It is expected that staff are self-motivated, self-directed and highly organized and agree to promote a productive, collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Belief in the mission and strong ethical conduct is essential. Knowledge of and experience using an Epic RC/EMR system is preferred.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $18.88 per hour.
Hours / Pay period
8:00 am - 5:00 pm
La Crosse, WI, is a city of 52,000 with a metro area of 120,000 in the Upper Mississippi River Valley, located between Minneapolis/St. Paul, MN, and Madison, WI. The area offers unlimited, four-season recreational opportunities (biking, golf, hiking the bluffs and cross-country/downhill skiing). We have a great family environment with safe and high-quality schools, including two universities and a technical college. There are sport events, a local symphony orchestra, theaters, children's museum and a civic center.
Administration, Business, Finance, Office & Administrative Support
Job posting number
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).