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Financial Clearance Call Cntr Rep - Lead at Mayo Clinic in La Crosse, Wisconsin

Posted in General Business 30+ days ago.

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Type: Full-Time

Job Description:


La Crosse







Why Mayo Clinic

Can be seated at either the Eau Claire or Lacrosse, WI sites.

Position description

This role reports up through the Revenue Cycle Patient Access team. The Lead FCCCR reports to the Patient Access Supervisor, and interacts with and responds to requests from patients, providers, insurance companies, OAM scheduling staff, the prior authorization team and others as needed.

This role will provide management of daily assignments, ongoing support to staff in answering questions, training, and assistance with escalation phone calls if necessary.


Minimum Education: High School Diploma or GED required

Minimum Experience: 3+ years of relevant experience required

Additional Requirements include:

Ability to read and communicate effectively

Basic computer/keyboarding skills, intermediate mathematic competency

Good written and verbal communication skills

Knowledge of proper phone etiquette and phone handling skills

Additional qualifications

Position requires good verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, and attention to detail. It is expected that staff are self-motivated, self-directed and highly organized and agree to promote a productive, collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Belief in the mission and strong ethical conduct is essential. Knowledge of and experience using an Epic RC/EMR system is preferred.

Exemption status


Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $18.88 per hour.

Benefits eligible



Full Time

Hours / Pay period


Schedule details

8:00 am - 5:00 pm

Site description

La Crosse, WI, is a city of 52,000 with a metro area of 120,000 in the Upper Mississippi River Valley, located between Minneapolis/St. Paul, MN, and Madison, WI. The area offers unlimited, four-season recreational opportunities (biking, golf, hiking the bluffs and cross-country/downhill skiing). We have a great family environment with safe and high-quality schools, including two universities and a technical college. There are sport events, a local symphony orchestra, theaters, children's museum and a civic center.


Administration, Business, Finance, Office & Administrative Support

Career profile


Job posting number



Veronica Bartz

Equal opportunity employer

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).