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Service Technician (EBD) - San Antonio, TX at Primo Water in Winston Salem, North Carolina

Posted in Other 30+ days ago.

Type: Full-Time

Job Description:

Refill Service Technician

Our purpose at Primo is Inspiring Healthier Lives Thru Better Water™. Reporting to the Field Operations Manager you play a key part in bringing that purpose to life. You do this by building high impact relationships with our customers, and ensuring our products, equipment, and services represent our brand each day.

Our Purpose and Values

  • Live our purpose of Inspiring Healthier Lives Thru Better Water™ in every aspect of life, and continuously find ways to serve as an exceptional company brand ambassador

  • Lead like a Challenger, be passionate about a cause  bigger than yourself, and show up every day with a bold spirit

  • Model our Primo core values of Empathy, Community, Smarts, Resourcefulness, Integrity, and Commitment without exception

Primary Responsibilities

  • Deliver our customer promise by performing maintenance, repairs and lab sampling with exceptional standards and care on water vending machines; responding to service calls in a timely manner and closing our service requirements with accuracy and precision; and being proactive in identifying opportunities to minimize machine downtime

  • Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences

  • Create joy for customers and create excitement about who we are and what we do

  • Be the voice of the customer back to the company

  • Lead with our customer promise in mind

  • Keep the reason we do what we do at the forefront of what you do every day


  • Exceptional customer service and communication skills

  • Strong mechanical aptitude and computer literacy

  • Excellent planning, time management, organization and problem solving skills

Experience & Qualifications

  • Previous experience in a customer facing role

  • Must possess a valid drivers’ license with a clean and acceptable driving record

  • Ability to apply concepts of basic mathematical skills and operate basic functions on a handheld scanner unit

  • Basic proficiency with math skills and diagnostic tools including hand held devices

  • Ability to frequently lift and/or move 10 pounds and periodically lifting and/or moving up to 50 pounds. 

  • Ability to travel as required to meet business needs   

Applicants may send their resume and letter of interest to:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.  Primo Water is a drug free workplace and an E.O.E.