Responsible for supporting one or more Epic Applications and functions, including EpicCare Ambulatory, MyChart, EpicCare Link, Healthy Planet, HIM/ Identity, Cadence, Prelude, Welcome, PB Claims, Cogito, Security, Workbench, and Security / SER. He/She will participate in the planning, testing and scripting needed with Epic system updates, fixes and enhancements, as well as assist with completing assigned deliverables related to strategic technology initiatives and end-user training as needed. The ideal candidate will possess a Bachelor’s Degree (or equivalent), 2+ years of experience as an Epic Analyst.
Responsibilities and Essential Functions
End User Support
Acting as the primary support contact for the application's end-users
Identifying and implementing requested changes to the system
Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
Troubleshooting problems and questions
Building relationships with end users and providing consistent support through day-to-day communication
Communicating problem status and solutions to end users
Issue Management & Resolution
Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
Analyzing and communicating the impact of issues
Triaging requests and determining the priority of issues
Resolving end-user application issues using Epic documentation and ensuring business needs are met
Collaborating across roles and teams to solve end-user problems
Escalating end-user problems to the appropriate level (such as team lead) when necessary
Validating solutions are complete and appropriately implemented
Upgrade & Project Support
Working in collaboration with Epic to implement new projects (such as a new module)
Managing upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing issues
Participating in Epic continuing education classes
3+ years of experience in Epic application development, configuration, testing, etc and or other related work preferred
Epic certified mandatory, in three or more related products preferred
Ability to troubleshoot, research and solve technically challenging problems involving integrated systems
Detail oriented, strong analytical, organizational, and problem solving skills required
Ability to analyze, diagnose, suggest and implement process changes
Strong customer service orientation and ability to follow through issues to resolution
Ability to interact with all levels of physician practice personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc.
Physical Demands/Environmental Factors
Requires extensive sitting with periodic standing and walking.
May be required to lift up to 20 pounds.
Requires significant use of personal computer, phone and general office equipment.
Needs adequate visual acuity, ability to grasp and handle objects.
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
Will require off-site travel
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.