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Customer Coordinator Worldwide at ADESA Inc in Carmel, Indiana

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

We power the world’s most trusted automotive marketplaces through innovation, technology and people.

KAR Global (NYSE: KAR) provides sellers and buyers across the global wholesale used vehicle industry with innovative, technology-driven remarketing solutions. KAR’s unique end-to-end platform supports whole car, financing, logistics and other ancillary and related services, including the sale of approximately 3.4 million units valued at more than $40 billion through our auctions in 2018. Our integrated physical, online and mobile marketplaces reduce risk, improve transparency and streamline transactions for customers in 76 countries. Headquartered in Carmel, Ind., KAR has more than 15,000 employees across the United States, Canada, Mexico and Europe.

Come join us in our new, state-of-the-art corporate headquarters in Carmel, Indiana! Building amenities include full-service cafeteria, large fitness center (free access for full-time employees), on-site clinic (through OurHealth), outdoor working spaces and social hubs and focus rooms on every floor.

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Reporting to the Customer Registration Supervisor, the Customer Coordinator Worldwide will work directly with our customers as well as auction locations to gather and input information to create new and maintain current customer data. Within this role, you will act as a liaison in processing international online purchases between the buyer and the auction. You must be able to develop and maintain strong customer service skills to ensure exceptional service goals and customer service level agreements are met at all times. The focus will be on obtaining complete and accurate customer information either from the customer directly, auction locations and/or the Sales or Customer Service Dept. at the corporate location. Information obtained will impact the customer’s access to inventory for purchase, payment methods to and accepted from the customer, inspection client selection, and overall reporting of customer and company sales. You must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.

Responsibilities and Duties: 


  • Handle all transactions and contacts with customers and ADESA personnel in a professional, prompt, efficient and courteous manner.

  • Obtain customer and account information and input completely and accurately in a timely manner.

  • Ensure that correct codes or templates are posted accurately for proper inspection client selection, payment methods, online display listings, and third party relationships.

  • Send notification to appropriate individuals/teams to ensure affected departmental or management reports are updated.

  • Facilitate proper recording of vehicle purchases and fees associated with them and the tracking of titles, gate passes and sales contracts for international dealers.

  • Clear, professional communication both verbal and written.

  • Miscellaneous clerical duties to include filing, copying and administrative support.

  • Strong telephone support skills and ability to answer or research the answer to client questions.

  • Utilize knowledge of multiple computer systems, such as the internal operating system, Email, and Microsoft applications, in the performance of daily duties.

  • Maintain accurate record of accounts in process and perform required follow-up on missing documentation or data.

  • Perform other duties as directed by ADESA Corporate Operations management.

Educational Requirements and Qualifications: 


  • High School Diploma or equivalent is required.  Minimum of one (1) year of experience in customer service is preferred.

  • Bilingual (Spanish) preferred

  • Excellent organizational and communication skills

  • Competent Microsoft Office skills (i.e. telephone, data entry, and filing)

  • Support strategic direction of ADESA Corporation

  • Implement and assure adherence to company policies and procedures

  • Adhere to company initiatives on business ethics and conduct

  • Maintain strict compliance to the Gramm Leach Bliley Act (GLB) and the Drivers’ Privacy Protection Act (DPPA) along with all other local and federal laws relating to customer confidentiality

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