A Beverage Director with Hilton Hawaiian Village is responsible for directing and organizing the activities of the Beverage Department to maintain high standards of food and beverage quality, service and merchandising to maximize profits.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
What will I be doing?
A Beverage Director with Hilton Hawaiian Village is responsible for directing and organizing the activities of the Beverage Department to maintain high standards of food and beverage quality, service and merchandising to maximize profits. Specifically, you would be responsible for the following:
Hires, trains, supervises and directs beverage staff in accordance with business needs, productivity and service standards. Communicates effectively, both verbally and in writing, to provide clear direction to staff. Assigns and instructs Beverage staff in details of work.
Plans and directs the functions of administration and planning of the Beverage Department to meet the daily needs of the operation. Develops and implements basic operating standards for Beverage service in compliance with federal, state and local Hilton practices (e.g., Employee Alcohol Awareness Training and Compliance).
Develops promotions for lounges and updates monthly wine promotions in the restaurants.
Implements effective control of beverage and labor costs within the beverage department. Maintains established inventory by ordering all liquor and supplies in accordance with business needs. Allocates products and equipment according to size of function and/or house count.
Regularly reviews and evaluates the degree of customer acceptance of the individual lounges and beverage service. Capable of creating marketing concepts to promote business in bars and lounges. Observes beverage outlet operations and takes needed action to ensure standards of product presentation and services are being maintained.
Continuously evaluates the performance and encourages improvement of the personnel in the food and beverage department. Plans and administers a training and development program within the department which will provide well trained employees at all levels and permit advancement for those persons qualified and interested in career development. Conducts annual Performance Reviews for Beverage staff.
Maintains and calculates payroll for beverage staff. Accurately calculates package tips and maintains all relevant records.
Fields guest complaints and communicates with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. Makes decisions and takes actions based on previous experience and good judgment. Remains calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Beverage staff and other hotel employees. Interacts with sales department personnel as needed for guest service purposes.
Develops, implements and monitors schedules for the operation of all restaurants and bars to achieve a profitable result.
Clearly describes, assigns and delegates responsibility and authority for the operation of the various beverage sub departments, e.g. room service, restaurants, banquets, kitchens, steward, etc.
What are we looking for?
EDUCATION Any combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma required. College degree in Hotel & Restaurant Management preferred.
Three years food and beverage management experience overseeing multiple outlets (including bar/beverage operations), including knowledge of banquet and beverage operations required. Experience in a first-class medium-large resort with multiple outlet operations preferred.
LICENSES OR CERTIFICATES
Ability to obtain Tuberculosis Clearance Certificate. Ability to obtain Honolulu Liquor Commission management (blue) card. Ability to obtain certificate of completion for Honolulu Liquor Commission Server-Training program. CPR certification required. First Aid training preferred.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
OTHER Ability to speak another language in addition to English is preferred, with Japanese being the most desirable.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Knowledge of beverage industry, current market trends and federal, state and local laws pertaining to the hospitality industry, i.e., HIOSH, Steritech, Honolulu Liquor Commission, Department of Health and Sanitation Standards.
Must have knowledge of beverage preparation (i.e., drink recipes), service of various alcoholic beverages (i.e., garnishings), and knowledge of wines and food and wine pairings.
Knowledge and enforcement of all applicable liquor codes (i.e., Federal, State, City and County).
Must possess basic mathematical skills and the ability to use a calculator to prepare moderately complex calculations without error. Strong familiarization with beverage financial systems and controls (i.e., Capital budget, inventory control, Profit & Loss statements, break-even points, and cost potentials.)
Ability to manage a large staff and apply basic supervisory skills to plan, organize, direct employees, coach, train and discipline, as necessary.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to communicate effectively in English with employees and customers, understand reports and related correspondence and accurately perform all essential job functions.
Ability to communicate verbally and in writing and prepare complex reports (i.e., revenues generated and cover reports).
Ability to access and accurately input information using a moderately complex computer system.
Ability to grasp, lift or otherwise transport materials weighing over 50 lbs. Ability to lift items weighing up to 10 lbs. overhead.
Ability to push, pull or otherwise transport materials weighing up to 250 lbs. with wheeled assistance.
Ability to move throughout all food and beverage areas and hospitality suites and continuously perform essential job functions.
Ability to stand and walk for long periods of time while touring food and beverage outlets. Ability to sit and perform tasks in an office atmosphere.
Hearing, smelling, tasting and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Ability to use various office equipment, including, but not limited to, personal computers, typewriters, calculators, photocopiers and facsimiles.
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member.
The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.