Posted in Management 30+ days ago.
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The Facility Services Supervisor is a critical role in ensuring the success of events held at the San Diego Convention Center. This position partners with Event Managers to facilitate exceptional customer service and quality of ancillary resources in meeting client’s needs before, during, and at the close of onsite events. A Facility Services Supervisor coordinates and supervises cleaning and set-up crew activities for their assigned shift and ensures safe work practices are adhered to.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other responsibilities may be assigned.
Plans, directs and supervises work assignments of Facility Services employees in order to provide efficient performance of building set-up/breakdown and cleaning tasks.
Prepares daily work assignments for Facility Services employees.
Trains employees on performance standards, safe work practices and equipment operation to improve efficiency and maintain quality in delivered services.
Monitors the performance of Facility Services employees under his/her supervision and, when necessary, conducts employee coaching/counseling with immediacy, fairness, tact, and respect.
Prepares cleaning service and set-up documentation as necessary according to department protocols.
Develops and implements strategic flow of staff assignments for continuity between shifts and completion of required tasks.
Utilizes and updates the Computer Maintenance Management System (CMMS) for work orders and service requests.
Utilizes and monitors smartphone based applications for staffing and task management allocation and inspection protocols in order to establish and define service benchmarks.
Reviews timesheets for employees under his/her supervision to check for accuracy, including billing details and tracking absenteeism/tardiness.
Coordinates and oversees periodic compilations of Building Services inventory levels.
Oversees organization and cleaning of storage/utility rooms as defined by Facility Services department Standard Operating Procedures.
Verifies the cleanliness of all restrooms, lobbies, foyers, loading docks, meeting rooms, exhibition halls and the exterior of the facility by performing routine inspections during assigned shift.
Supervises employees in the set-up and breakdown of equipment for events and ensures department quality standards are met.
Maintains service records and prepares thorough passdowns before next scheduled shift arrives.
Ensures proper care and use of uniforms, equipment and supplies by employees under his/her supervision to maintain the San Diego Convention Center Corporations standard of excellence and professionalism.
Provides direction for appropriate distribution of necessary equipment to employees and work safety training in accordance with all Federal and state regulations and company policies.
Ensures that staff assigned to complete a task are appropriately trained for the task and work in a safe manner.
A Facility Services Supervisor directly supervises 5 to 100 employees of the Facility Services department dependent on building activity and shift assignment. The supervisory responsibilities are to be carried out in accordance with the San Diego Convention Center Corporation’s policies, procedures, and applicable Federal and California state laws. Responsibilities include training employees; planning, assigning, and directing work; quality control of services rendered; efficiency in production of work; recognition and coaching of employee performance; as well as addressing complaints and resolving problems. Supervisors are responsible for teambuilding and maintaining morale with employees and peers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); five years related experience, with three years direct supervisory experience; or equivalent combination of education and experience in the hospitality, sports facility, concert venue, or convention industry.
Ability to read and interpret documents such as work orders, department instructions, safety rules, operating and maintenance instructions, and procedure manuals. Ability to compose routine reports and correspondence. Ability to communicate clearly and effectively before groups of customers or employees of the organization. Bilingual, English/Spanish or English/Tagalog, helpful, but not required.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to prioritize and strategize work flow. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
OTHER SKILLS AND ABILITIES
Thorough knowledge of materials, methods, equipment and tools used in the custodial trades at sports facilities, convention centers, and/or concert venue highly preferred. Previous experience supervising employees and directing work, with a strong understanding of the principles of team building and performance management. Must possess excellent verbal and non-verbal communication skills including the ability to answer guest and employee questions regarding the facility in the English language. Must possess and exhibit good interpersonal skills, including the ability to work with a diverse employee and management team. Strong computer literacy with experience in word processing and spreadsheet applications. Knowledge of CMMS software and smartphone based applications preferred. Must be able to work all three shifts which may include evenings, weekends and holidays, with the potential to rotate shifts.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to maneuver throughout the facility to monitor employee assignments, attend briefings and line-ups, and respond to both emergency and non-emergency situations. The employee must also maneuver to, from, and within the Facility Services administrative office. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to be stationed at a computer to access and complete electronic reports and service records. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The office for this position is located on the mezzanine level of the Convention Center with no immediate access to external windows. Indoor HVAC unit monitors and controls temperature and air flow. Lighting provided by overhead bulbs and lamps. The noise level in the Facility Services administrative office is usually moderate and includes noise from employees talking, machinery in operation outside the office, persons passing over external stairs, as well as copier and fax machines located within the office suite. While on the show floor, employees may be exposed to moving mechanical parts and equipment, such as forklifts and electric carts, as well as loud noises originating from the use of individual and multiple quantities of mechanical equipment. The employee is occasionally exposed to toxic or caustic chemicals, exhaust fumes, airborne particles, and risk of electrical shock for both indoor and outdoor environments. The noise level on the show floor is usually loud.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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