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Technical Communicator, Facilities and Real Estate - Lakeland at Publix Super Markets, Inc. in Lakeland, Florida

Posted in Education 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

The Technical Communicator supports the Facilities and Real Estate departments by developing tools and training materials to ensure communication, processes, procedures and contingency plans are accurate and adhered to.  This position participates and serves as a resource to cross-functional teams to assist with technical writing, delivery of information, and trainings.

Additional responsibilities include:


  • creates and maintains Facilities and Real Estates departmental documentation and communications

  • maintains departmental intranet and web-based records retention and file management processes

  • creates and updates departmental HELP systems

  • designs and delivers training as needed

  • Bachelor’s degree in Communications, English, Computer Science or equivalent experience

  • at least four (4) years of experience in technical writing, intranet design and communications deployment

  • knowledge of technical writing components and requirements (communication theory, interpersonal communication, organizational behavior and presentation techniques

  • knowledge of web-based information management, application design and intranet administration techniques

  • knowledge of data information or content principles

  • excellent communication skills; both verbal and written

  • advanced knowledge of Office 365

  • advanced knowledge of Visio

  • intermediate knowledge of SharePoint Online

  • intermediate knowledge of Adobe; Acrobat and PDF

  • ability to understand and derive data from computer programs/databases for documentation purposes

  • valid driver’s license

  • Master’s degree in Communications, English, or Computer Science

  • six (6) or more years of experience in technical writing, intranet design and communications deployment

  • advanced knowledge of Robohelp

  • advanced knowledge of HTML Coding

  • advanced knowledge of intranet publishing software

  • advanced knowledge of Microsoft Flow

  • knowledge of Publix’s Facilities, Real Estate, Information Systems products, processes, services and organizational structure

  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost

  • An opportunity to purchase additional shares of our privately-held stock

  • 401(k) retirement savings plan

  • Group health plan (with prescription benefits)

  • Group dental plan

  • Group vision plan

  • Sick pay

  • Long-term disability insurance

  • Company-paid life insurance (with accidental death and dismemberment benefits)

  • Supplemental life insurance

  • Tuition reimbursement

  • General equivalency diploma reimbursement

  • Vacation pay

  • Holiday bonus

  • Free hot lunches (buffet-style) at facilities with a cafeteria

  • Direct deposit of your earnings

  • Credit union

  • Recognition for continuous service through service awards at five-year intervals

  • Access to over 50 discount offers including discounts on computer, vehicle and wireless service and device purchases

  • Associate wellness program which offers free health screenings and flu shots

  • 6 paid holidays and premium pay for holidays (associates can exchange the following holidays with their manager’s approval: New Year’s Day, Memorial Day, Fourth of July, and Labor Day).