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Account Manager I at Marsh & McLennan Companies in Urbandale, Iowa

Posted in Other 30+ days ago.

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Job Description:

Job Description For Posting

Marsh is seeking candidates for the following position based in the Urbandale office:

Account Manager I

What can you expect?

  • Add value as a key contributor, building strong customer relationships and maintaining customer retention
  • Spend time consulting customers on products
  • Work with business contacts both internal and external to resolve customer issues, improve customer experience, or coverage offering


What is in it for you?

  • Opportunity to work for a global company with a dynamic culture
  • Excellent benefits
  • Strong team-oriented environment


We will count on you to:

  • Perform critical client functions, including: evaluating risks; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across supported product line
  • Build and maintain relationships with clients to provide best in class service to drive growth and retention
  • Serve as a client contact for day-to-day needs and answers standard client questions to improve the client experience
  • Work closely with external and internal business partners to provide customer feedback and at times partner in creating resolutions
  • Keep abreast of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients
  • Manage and record all activities in the workflow system to ensure timely follow up by client, carriers, client team and delivery of final policy


What you need to have:

  • HS diploma or GED
  • 2+ years client and customer service experience
  • Property & Casualty license OR be able and willing to obtain within 30 days of hire (will require licensing in all 50 states within 90 days of hire)
  • Proficiency with MS Office Suite
  • Ability to work an 8 hour shift within the hours of operation; 8am - 5pm Monday-Friday


What makes you stand out:
  • Organization and prioritization with the ability to multitask and work in a fast paced environment
  • Ability to effectively build relationships and problem solve
  • Keen attention to detail with a focus on accuracy
  • Excellent verbal and written communication skills