AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
Responsible for acting as a technical lead, supervising all NOC personnel on assigned shift, and overseeing day-to-day NOC Operations, including providing support services when required
Responsible for executing disaster recovery and business continuity tests, exercises, and real-world responses
Attends and acts on all training required, to include, but not limited to, IA, security awareness, all policies and procedures, both security and non-security related.
Oversee all technical aspects of service delivery and customer service/support
Ensure overall client satisfaction and all technical needs are delivered
Oversee Systems Administration and L3 Skype for Business Support team members and ensure Service Level Agreements are met, issues resolved, and Clients are delivered issue-resolution in a timely manner
Manage and supervise technical staff. Provide, administer, track, and oversee technical training of staff
Create and manage shift team schedule on a weekly basis
Review and approve timecards and other personnel-related reports as required
Administer and manage ticketing system for all technical related issues
Must be able to work effectively in a team and supervise that team. Must be able to meet deadlines, manage time effectively, juggle multiple issues and projects, etc
Must be able to handle end to end troubleshooting issues with all aspects of the Information Systems to include network and telecommunications systems
Report to internal and customer management to collaborate for new initiatives and technical planning
Design, implement, manage and enforce SOPs for clients and internal use
Serves as an escalation point of contact when needed
Provide leadership and direction to operations and IA personnel.
Manage accounts, network rights, and access to UC systems and equipment.
Support, monitor, test, and troubleshoot hardware and software Information problems pertaining to the UC environment.
Perform IA related customer support functions including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements for the UC platform.
Analyze system performance for potential security problems.
Configure, optimize, and test network servers, routers, and switches to ensure they comply with security policy, procedures, and technical requirements.
Ensure that hardware, software, data, and facility resources are archived, sanitized, or disposed of in a manner consistent with system security plans and requirements.
Work with other privileged users to jointly solve IA problems.
Demonstrate proficiency in applying security requirements to an operating system for the UC platform.
Implement applicable patches including IAVAs, IAVBs, and TAs.
Implement response actions in reaction to security incidents.
This position requires the ability to work shifts on a 24*7*365 schedule, including on-call
Comply with the security requirements set forth in the Security Plan and applicable directives for the safe and secure operation of the UC platform as outlined in the Acceptable Use Policy
Have the requisite training to operate the UC platform and complete IA Training and review and sign the Acceptable Use Policy
Maintain positive physical control of the UC platform components within their areas of responsibility
Ensure no information higher than allowed by program is processed by the UC platform
Handle and secure the UC platform data at the appropriate classification level
Safeguard the UC platform from unauthorized transmissions of data (such as sending data without encryption), tampering with the UC platform hardware, or manipulating the resident and application software
Report to the ISSM/ISSO or Program Manager any attempt to gain unauthorized access to Unclassified, Sensitive defense information, any failure, or any suspected defect which could lead to unauthorized disclosure of Unclassified, Sensitive information
Report suspected (or actual) security violations or practices dangerous to security to the ISSM/ISSO or security manager
Reviews the Access Control policy
Maintains an understanding of Information Assurance (IA) policies, current Cybersecurity threats, and incident response reporting procedures to ensure the assets, and the information processed are protected from any actions which could jeopardize the UC platform’s ability to effectively and securely function.
Immediately notifies their ISSM/ISSO Personnel if they suspect their passwords or token cards have been compromised
Takes DoD insider threat awareness training annually to recognize and report insider threats
Reports all potential or malicious incidents immediately to the ISSM/ISSO. If none of the aforementioned are available users contact the US-CERT (formerly CONUS and South RCERT) immediately
Reviews the Media Protection Policy
Marks and labels ALL UC media indicating the distribution limitations, handling caveats, and applicable security markings (if any) of the information
Reviews the physical security plan
Reviews the Security Assessment and Authorization documentation
And other duties as required.
Knowledge, Skills, and Abilities:
Past and current demonstrable ability leading, supervising and managing a team
Past and current demonstrable ability to resolve conflicts and situations
Excellent organization skills and time management practices
Past and current continuous self-education in multiple personal and professional endeavors
Excellent hardware and software troubleshooting skills. Broad and extensive working (hands on) knowledge of computers and IT industry, preferably some within the federal or military industries
Can demonstrate competency with Microsoft Windows Server, Microsoft Hyper-V, VMWare, storage platforms (HP preferred), backup systems, Skype for Business, and Office 365
Applies knowledge and experience with standard IA concepts, practices, and procedures within the UC environment.
Candidates must be able to work on-site in the Vienna, VA, Purcellville, VA, or San Antonio, TX areas
Authorized to work in the US without sponsorship now or in the future
Required Experience, Education, and Certifications:
Holds at least a US Secret Clearance
Meet IAT II Certification requirements within first 6 months of employment
Holds a Security+ Certification
3+ years of System Admin and maintenance work
3+ years of related experience in a IT Service Management capacity
Bachelor's degree in IT or related field or equivalent experience
Microsoft Certifications like MCT, MCSA desired
Experience operating a team using ITIL service management standards, including managing a catalog of services and measuring performance
Required Clearance: Active SECRET (#secret)
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V