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Customer Service Representative - Longview at Wilson Oil / Wilcox and Flegel Oil Company in Longview, Washington

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time





Job Description:

Company Mission

To create lasting partnerships with our customers, our employees, and the communities we serve.

Vision

We make distribution effortless.

Our Core Values



  • Positively Impacting Others – Create positive energy using empathy and kindness


  • Adapt to Change – Embrace, encourage and excel in a changing environment


  • Team Environment – Create synergy with common purpose and commitment


  • Honest Communication – Communicate to build trust and mutual respect


  • Safe and Strong Work Ethic – Consistently producing high quality work in a safe manner

Overall Essential Performance and Behavorial Expectations:

In the performance of each person’s respective job responsibilities and duties, all Wilcox and Flegel Team Members are expected to meet the following as well:


  • Consistently act in accordance with and model our Core Values.

  • Performs all duties in a safe manner at all times.

  • Perform consistent quality work within deadlines with or without direct supervision.

  • Interact professionally with other Wilcox and Flegel Team Members, customers and suppliers.

  • Work effectively individually and as a team contributor on all assignments.

  • Work under pressure and be able to effectively manage stress as needed.

  • Be accountable for behavior and achieving or exceeding results.

  • Work independently while understanding the importance and necessity of clearly communicating and coordinating work efforts with other Wilcox and Flegel Team Members and organizations.

  • Meet required attendance and punctuality standards established for the position.

  • Bring your best each day in the performance of responsibilities and duties.

  • Cooperatively and effectively perform other duties as may be assigned.

Objective

The customer service representative is responsible for providing outstanding customer service for all internal and external customers by utilizing in depth knowledge of company products, procedures and services resulting in uncompromising customer loyalty.

Duties and responsibilities


  • Assist customers in person, over the phone and email

  • Provide quality service and support in a variety of areas including, but not limited to, inventory, pricing and history inquiries, order entry, billing and payments according to established department policies and procedures

  • Troubleshoot customer issues and questions using all available resources

  • Develop and maintain product, service and company knowledge

  • Assist sales team with inquiries and other needs when they are out in the field

  • Order office supplies as needed

  • A variety of other data entry tasks

Qualifications


  • High School Diploma

  • 2 years customer service experience

  • A developed sense of integrity and commitment as well as a passion for excellence

  • Exceptional problem solving skills

  • Organizational and multi-tasking abilities

  • Strong communication and people skills

  • Strong work ethic and team focused

  • Basic technical capacity (ability to learn about lubrication and its components)

  • Capable of professionally handling complaints and unpleasant customers

  • Ability to type 45 wpm

  • Proficient with MS Office (primarily Excel, Word, and Outlook)

  • Willingness to work a flexible schedule and occasional overtime as required

Working conditions

This position is full time and operates in a casual office environment.

Physical requirements


  • Ability to lift 35lbs

  • Sitting/standing for extended periods of time