To create lasting partnerships with our customers, our employees, and the communities we serve.
We make distribution effortless.
Our Core Values
Positively Impacting Others – Create positive energy using empathy and kindness
Adapt to Change – Embrace, encourage and excel in a changing environment
Team Environment – Create synergy with common purpose and commitment
Honest Communication – Communicate to build trust and mutual respect
Safe and Strong Work Ethic – Consistently producing high quality work in a safe manner
Overall Essential Performance and Behavorial Expectations:
In the performance of each person’s respective job responsibilities and duties, all Wilcox and Flegel Team Members are expected to meet the following as well:
Consistently act in accordance with and model our Core Values.
Performs all duties in a safe manner at all times.
Perform consistent quality work within deadlines with or without direct supervision.
Interact professionally with other Wilcox and Flegel Team Members, customers and suppliers.
Work effectively individually and as a team contributor on all assignments.
Work under pressure and be able to effectively manage stress as needed.
Be accountable for behavior and achieving or exceeding results.
Work independently while understanding the importance and necessity of clearly communicating and coordinating work efforts with other Wilcox and Flegel Team Members and organizations.
Meet required attendance and punctuality standards established for the position.
Bring your best each day in the performance of responsibilities and duties.
Cooperatively and effectively perform other duties as may be assigned.
The customer service representative is responsible for providing outstanding customer service for all internal and external customers by utilizing in depth knowledge of company products, procedures and services resulting in uncompromising customer loyalty.
Duties and responsibilities
Assist customers in person, over the phone and email
Provide quality service and support in a variety of areas including, but not limited to, inventory, pricing and history inquiries, order entry, billing and payments according to established department policies and procedures
Troubleshoot customer issues and questions using all available resources
Develop and maintain product, service and company knowledge
Assist sales team with inquiries and other needs when they are out in the field
Order office supplies as needed
A variety of other data entry tasks
High School Diploma
2 years customer service experience
A developed sense of integrity and commitment as well as a passion for excellence
Exceptional problem solving skills
Organizational and multi-tasking abilities
Strong communication and people skills
Strong work ethic and team focused
Basic technical capacity (ability to learn about lubrication and its components)
Capable of professionally handling complaints and unpleasant customers
Ability to type 45 wpm
Proficient with MS Office (primarily Excel, Word, and Outlook)
Willingness to work a flexible schedule and occasional overtime as required
This position is full time and operates in a casual office environment.