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Customer Service Representative at Advanced Resources in Northbrook, Illinois

Posted in Other 30+ days ago.

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Type: Full Time





Job Description:

Our client in Princeton, New Jersey is currently seeking Customer Service Representatives to join their team! The Customer Service Specialist will be the 'human voice' of this organization having a direct impact. They are looking for hard working professionals with excellent communications and interpersonal skills.

Hours: Monday - Friday: 7am - 4pm, 8am - 5pm, 9am - 6pm, 10am - 7pm

WHY WORK HERE?

* Casual dress (jeans and tennis shoes) five days/week.

* Monthly department breakfast and luncheons.

* Fitness center onsite (free to all employees)

* Great company culture with open door policy and access to management.

* Monthly 1:1 coaching with supervisory team.

* Summer picnic and annual black-tie event.

* Tons of room for growth and growth encouraged within the company.

* Comprehensive health benefits package and PTO, once permanent.

RESPONSIBILITIES

* Determines requirements by working with customers.

* Answers inquiries by clarifying desired information by researching, locating, and providing information.

* Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

* Fulfills requests by clarifying desired information; completing transactions and forwarding requests.

* Sells additional services by recognizing opportunities to up-sell accounts and explains new features.

* Maintains call center database by entering information.

* Keeps equipment operational by following established procedures, and reporting malfunctions.

* Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

REQUIREMENTS

* Bachelor's degree preferred but not required. HS Diploma required.

* 2+ years of office or administrative experience, customer service, retail or hospitality experience

* Excellent written and verbal communications skills

* Problem solver, analytical thinker

* Proficient in Microsoft Office Applications (i.e. Excel, Word, and Outlook)

* Strong interpersonal skills

* Professional demeanor and presentation

About Advanced Resources

Advanced Resources is a top award-winning source for Technology, HR, Accounting & Finance, Healthcare, and Office talent. Since 1988, Advanced Resources has helped thousands of professionals with their careers and hundreds of companies in their quest to obtain top talent. There are many staffing firms, but only Advanced Resources focuses on Insight, Results, and Excellence. Our goal is to deliver a staffing experience unlike any other.

It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.

It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.