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Branch Manager - Worcester at WEBSTER FIRST FEDERAL CREDIT UNION in Worcester, Massachusetts

Posted in Management 30+ days ago.

Type: Full-Time

Job Description:

Summary Direct the overall activities of the branch to ensure branch growth, retain member satisfaction, and promote employee development.

Essential Duties and Responsibilities include the following: Other duties may be


  • Implement day-to day operating policies and procedures.

  • Project a positive and professional attitude.

  • Demonstrate exceptional “member service” to our members both in the branch and on the telephone with professionalism and courtesy, responding efficiently and knowledgeably. Promote this practice within the branch.

  • Conduct monthly and quarterly staff meeting to review policies, security procedures and branch performance reports.

  • Maintain monthly and quarterly logs necessary for compliance and security.

  • Maintain branch security procedures in adherence to Security policy.

  • Conduct monthly surprise audits of teller cash drawers.

  • Count, record and audit currency in cash, cash machines, cash recyclers and ATM machines.

  • Develop a strategic plan for growth, including loan and deposit goals.

  • Responsible for building maintenance and repairs working with facilities and/or service maintenance vendors.

  • Manage a safe and healthful work environment for staff by periodically inspecting work areas to identify unsafe conditions and reporting all accidents.

  • Pursue continuing education required for regulatory or internal changes in policies or products through management meetings or outside seminars.

  • Ensure familiarity of branch membership, local businesses, and community events.

  • Participate in community events during or after business hours to promote the credit union name.

  • Conduct Business calls to acquire potential business prospects.

  • Oversee the flow of cash and negotiable instruments in accordance with credit union policy.

  • Interview loan applicants and process consumer loans working closely with the associated department.

  • Build rapport and provide support services to business-commercial account holders

  • Perform all member service functions and ask discovery question to identify opportunities to cross-sell credit union products and services.

  • Train, educate and coach subordinate staff.

  • Conduct weekly branch staff meetings to educate employees on products and services to increase sales and promote cross selling.

  • Monitor, maintain and achieve branch growth and profitability goals.

  • Perform personnel functions as outlined in the WFFCU policy manual.

  • Perform teller duties as needed.

Supervisory Responsibilities

Manage subordinate supervisor(s) who supervise employee(s). Responsible for the overall direction, coordination, and evaluation of these units. Also directly supervise nonsupervisory employees. Carry out supervisory responsibilities in accordance with the credit union’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


  • Ability to read, analyze, and interpret written and oral instruction.

  • Ability to present information and respond to questions from members of management and credit union members.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

Education/Training Experience

Bachelor’s degree (BA or BS) from four-year college or university; five to seven year of related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.