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Customer Service Representative (Merchant Training & Activation) at TSYS in Broomfield, Colorado

Posted in Other 30+ days ago.

Job Description:

Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - we may have the right place for you.

Do you enjoy teaching others? Are you someone that foresees and addresses potential merchant concerns before they occur? Do you excel in conducting yourself in a professional manner in both written and verbal form? If you said yes to these questions, our MTA team may be a great fit for you!

Who is MTA?

We specialize in training new and existing merchants on the products they are utilizing to process their credit card payments. From Transaction Express to Verifone/Ingenico terminals, and beyond, we strive to ensure each merchant is ready to go live with TSYS using a wide-array of training offerings.

What part will you play?

  • You will manage outbound and inbound calls and emails to our sales partners and merchants regarding training and activation.
  • Provide your client with exceptional experience via email and phone through timely and accurate responses.
  • Educate merchants on the features and benefits of their products and services.

What Are We Looking For in This Role?

  • Must have a high technical aptitude
  • Passion for delivering exceptional customer service
  • Desire to be a punctual team player
  • Advanced written and verbal communication skills.
  • Outstanding attention to detail
  • Ability to navigate through the OnTrak system (Training to be provided)
  • Ability to multi-task
  • Self-motivator who thinks outside of the box
  • Ambitious drive to continuously grow product knowledge

What Are Our Desired Skills and Capabilities?

  • Job Complexity - Follows standardized department practices and procedures including but not limited to: analysis of various situations/data, determining next steps and possible resolution/escalation point when necessary, and building stable internal working relationships via account handling and working with other departments to find a resolution.
  • Supervision - Excels at self-directed analysis, and effectively uses team relationships and resources to meet client needs.
  • Effective Communication - Demonstrates effective written and oral communication skills

Not Ready to Apply? Join Our Talent Community!!

US Applicants:
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at


Outside of US Applicants:

TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.