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Supervisor, Claims at PennyMac in Fort Worth, Texas

Posted in Other 30+ days ago.





Job Description:

Overview
The Claims Supervisor is responsible for managing the day to day operations of the Post-sale Claims Team. This includes providing structure and oversight to the post-sale functions such as evictions, property maintenance, conveyance of title, title delivery, and adherence to GSE servicing requirements during the REO process. This position is also responsible for the claim process including, filing all MI, investor, and insurer claims timely and accurately, providing all back-up as requested, and the reconciliation and posting of claim proceeds. The manager will develop and implement policies, procedures, and operational routines to ensure compliance with MI, investor, insurer, and internal guidelines.

Job Description
  • Manage the post-foreclosure servicing functions as required by MI, investor, insurer, and internal guidelines including:
  • Eviction management
  • Property inspection and maintenance
  • Conveyance of Title
  • Title Delivery
  • Maintenance of HOA, Taxes, and/or property insurance during the GSE REO process
  • Filing claims for reimbursement of expenses
  • Reconciliation of claim proceeds and filing supplemental claims as needed
  • Develop required process infrastructure, policies, procedures, and operational routines
  • Audit functions/quality assurance of key processes to ensure compliance
  • Data accuracy
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values


Ideal Candidate will have the following:
  • Default-related experience is preferred
  • Degree or equivalent work experience required
  • An aptitude for data, reporting, and working with numbers, is desired
  • MS office, and Visio
  • Familiar with GSE, and Insurer servicing guidelines
  • Must be highly proficient in Excel and Word
  • Must be a team player with strong attention to detail and able to work independently
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Excellent critical thinking, problem solving, mathematical skills and sound judgment
  • Financial Services and, if possible, mortgage industry experience preferred
  • Strong business acumen and ability to interface with executive management


Years of Experience: 3

Education: Bachelor's Degree