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Customer Service Career Fair - Customer Service Representative at PennyMac in Fort Worth, Texas

Posted in Other 30+ days ago.

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Job Description:


PennyMac's Customer Service Virtual Career Fair
Friday, April 10
Hiring for our Ft Worth, Summerlin and Moorpark offices!

As one of the fastest growing mortgage lenders in the nation, PennyMac remains strong for the community with an abundance of career opportunities.
We would like to invite you to our Customer Service Virtual Career Fair to learn more about the available opportunities from our management team. All interviews will be held via teleconference.
Once you apply, keep an eye out for a separate email with instructions on completing an assessment. Please note, if you apply to this position, you do not need to apply to the other open Customer Service Rep positions.
We look forward to speaking with you!
PennyMac Loan Services, LLC
Tampa NMLS ID# 1224863
Corporate NMLS ID# 35953

This is not intended for distribution to consumers.
Equal Housing Opportunity © 2020 PennyMac Loan Services, LLC, 3043 Townsgate Road, Westlake Village, CA, 91361 US, 818-224-7442. NMLS ID # 35953. For licensing information, go to: (NMLS Consumer Access ). Trade/service marks are the property of PennyMac Loan Services, LLC and/or its subsidiaries or affiliates. Arizona Mortgage Banker License # 0911088. Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act. Colorado office: 700 17th St, Suite 200, Denver, CO 80202, (866) 436-4766. Georgia Residential Mortgage Licensee #33027. Massachusetts Mortgage Lender License # ML35953. Minnesota: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. •47.206 (3) & (4). Licensed by the N.J. Department of Banking and Insurance. North Carolina Permit No. 104753, 112228, 112874, 112877, 113746. Rhode Island Lender License # 20092600LL. Texas office: 2201 W. Plano Parkway, Suites 150 and 300, Plano, TX 75075. Washington Consumer Loan License # CL-35953. For more information, review PennyMac's state licenses and important notices. Loans not available in New York. Some products may not be available in all states. Information, rates and pricing are subject to change without prior notice at the sole discretion of PennyMac Loan Services, LLC. All loan programs subject to borrowers meeting appropriate underwriting conditions. This is not a commitment to lend. Other restrictions apply. All rights reserved. (01-2020)

Job Description
  • Receive/service inbound calls from current customers
  • Provide general account information to customers including, but not limited to, inquiries regarding payments, escrow, taxes, payoffs and loan documents
  • Conduct preliminary or basic research in order to respond to routine inquiries
  • Process customer payments via phone
  • Cross sell PennyMac loan products to existing customers
  • Meet outlined production and quality standards
  • Interact with other PennyMac servicing departments to solution customer requests and resolve issues
  • Request assistance for and/or escalate more complex issues to department senior associates or supervisors
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:
  • Personal computer knowledge, including proficiency in Word and Excel
  • Detail oriented with good organizational and follow-through skills
  • Strong negotiation skills with ability to effectively resolve problems and conflict and resolve problems effectively
  • Must be a team player with strong attention to detail and able to work independently
  • Ability to deliver timely and accurate information in a fast-paced environment
  • Critical thinker with problem solving skills, mathematical skills and sound judgment
  • Ability to make decisions independently within set policy and procedures
  • Mortgage and/or financial services industry experience preferred

Years of Experience: 0

Education: High School Diploma/GED