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Spec II, Core Non-Dflt at PennyMac in Fort Worth, Texas

Posted in Other 30+ days ago.

Job Description:

The Specialist will be responsible for the timely processing as well as a variety of functions within the department, such as: disbursements, escrow analysis, ARM adjustments, credit corrections and/or exception reports. Will handle specialized regulatory or investor requirements as well as manage internal escalations.

Job Description
  • Process job functions in accordance with established (Service Level Agreement) SLA
  • Research and analyze consumer accounts in order to respond to inquiries
  • Utilizes expertise to drive results within the established framework of defined processes to resolve complex requests
  • Assist with creation of policies and procedures and compliance
  • Setting expectations and working with other supporting organizations and departments to fulfill the request
  • Responsible for researching the mortgage servicing platform to ensure accurate and timely data is updated on each account
  • Meet outlined production and quality standards
  • Obtain appropriate management approvals for escalated issues or disbursements
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:
  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Must have strong written and verbal communication skills
  • Understands business implications of decisions; aligns work with strategic goals
  • Must have good business mathematical skills
  • Proven ability to analyze data and determine anomalies
  • Ability to able consistent judgment across all scenarios
  • Ability to work in a team environment
  • Must be a strong team player
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Financial Services and, if possible, mortgage industry experience preferred

Years of Experience: 3

Education: Associate's Degree