The Field Applications Scientist position is responsible for enabling customer success within their territory. The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction. The Field Applications Scientist partners with customers to provide technical training, troubleshooting, and complaint resolution. This position serves as a scientific consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth and customer satisfaction.
Become an expert on our informatics product suite, and understand how technical solutions are managed and secured;
Work alongside Sales Specialists, Customer Success Managers (CSMs), Field Application Scientists (FAS) and API consultants to contribute technical product knowledge and skillfully manage objection-handling during customer meetings;
Help customers deploy and use the BaseSpace products to address informatics challenges;collect requirements to understand the customer's business goals and partner to design a solution that positions the customer (and internal teams) for long-term success;
Work closely with the broader Commercial, Product/R&D, and Customer Experience teams to ensure smooth prospect-to-customer transitions and post-sales success;
Help the Sales team accelerate the sales cycle by making customer POCs a positive and useful experience, and help customers understand the Illumina ecosystem;
Provide customer feedback to Product Management in order to iteratively build a better product fitting the needs of our customers;
Research, analyze, design and help deliver enterprise architecture solutions
Help lead efforts to provide integrated systems analysis and recommend appropriate software solutions needed to support business goals and overall strategy
Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
Experience supporting SaaS solutions;
Experience in a startup and/or in a professional services organization highly preferred;
Experience in HCLS (Health Care and Life Sciences) preferred, but not necessary;
Outstanding communication skills and capabilities to build long-term business relationships; experience working in teams;
Understanding of cloud architecture (application, data, and hosting) - while no coding is necessary, you will need to be deeply technical and be open to learning about Illumina’s tools and applications;
A passion and high level of comfort interacting with customers with excellent presentation skills to groups internally and externally;
A strong desire to learn and grow in a rapidly-expanding arm of an established company;
Ability to work closely with end users in a consultative, services and/or support capability;
Understanding of commercial software development processes (Agile), software lifecycle management and release management;
Knowledgeable of enterprise software standards and cloud-based enterprise application industry trends;
Travel as needed
All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact firstname.lastname@example.org. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf